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Syndicate Relationship Manager

2 months ago

London, Greater London, United Kingdom Nashrock Insurance Recruitment Full time
About the Role

Nashrock Insurance Recruitment is seeking a highly skilled Syndicate Relationship Manager to join our team. As a key member of our client management team, you will be responsible for building and maintaining strong partnerships with our syndicate clients.

Key Responsibilities
  • Foster Effective Relationships
    • Develop and maintain strong working relationships with senior syndicate staff and our organization.
    • Act as the primary point of contact for syndicates, handling escalations, ad hoc queries, and maintaining communication with the Syndicate Board Chair.
  • Understand Syndicate Needs
    • Maintain a comprehensive understanding of syndicate needs and the agreed service offerings.
    • Align strategic objectives between our organization and the syndicates, including exploring cross-selling opportunities within the broader group.
  • Collaborate with Stakeholders
    • Collaborate with the Business Development team through the Lloyd's Making It Happen process to onboard new syndicates.
    • Work closely with syndicates, internal functions, and Lloyd's to ensure expectations and processes are clearly defined, understood, and efficiently implemented.
  • Proactively Address Issues
    • Proactively address and resolve long-standing issues by working with syndicates and internal teams to clarify and close actions.
  • Manage Transitions
    • Manage syndicates undergoing transitions, including novations to new Managing Agencies, external RITC transactions, or transitions from a Syndicate-in-a-Box to a full syndicate.
  • Participate in Committees
    • Actively participate in Syndicate Boards and various internal committees, contributing to reports and supporting the Head of Client Management in reporting to the agency Board and Executive Committee.
  • Disseminate Knowledge
    • Disseminate knowledge across internal teams to enhance the quality of services provided to syndicates.
Key Personal Skills
  • Driven Approach
    • A driven approach to meeting objectives and resolving challenges.
  • Collaboration and Communication
    • Ability to work collaboratively and build strong relationships with both internal and external stakeholders.
  • Presentation and Organizational Skills
    • Strong presentation and communication abilities with the capacity to effectively challenge stakeholders when necessary.
    • Excellent organizational skills with the flexibility to adapt to changing priorities and manage multiple deadlines across various stakeholders.
  • Solution-Driven Mindset
    • Focused on delivering consistent, high-quality results with a solution-driven mindset.
Key Technical Skills, Knowledge, and Qualifications
  • Syndicate Operations
    • Broad understanding of syndicate operations within the Lloyd's market across various functions.
  • Governance, Risk, and Compliance
    • Knowledge of the governance, risk, compliance, and regulatory responsibilities of a Lloyd's Managing Agent.
  • Client Management Experience
    • Experience in managing a portfolio of clients across key business functions.
  • Strategic Priorities
    • Proven ability to execute strategic priorities across different business areas.