Senior Salesforce and AWS IT Analyst

1 month ago


London, Greater London, United Kingdom Amazon Full time
Salesforce and AWS Technical Operations

We are seeking a Senior Salesforce and AWS IT Analyst to join our growing and entrepreneurial team working with Salesforce to invent new ways to engage with our large supplier base.

The ideal candidate will have excellent problem-solving and communication skills, with 4+ years of relevant hands-on experience on Salesforce configurations, coding, and building integrations.

Key Responsibilities
  1. Respond to customer inquiries in a timely manner, resolving issues with Salesforce and AWS
  2. Consistently document root cause analysis steps and findings, recommended solutions
  3. Monitor customer service areas to identify potential system issues that could impact customer experience
  4. Complete setup and configuration of Salesforce customer accounts and configurations
  5. Maintain and improve existing Salesforce and AWS applications and processes
  6. Implement changes to applications within Salesforce and AWS
  7. Develop requirements and specifications to meet customer needs
  8. Install, configure, and test new applications, software, and hardware in a timely manner
  9. Develop and execute effective system maintenance plans
  10. Consult with stakeholders on application performance, scalability, and usability
  11. Ensure compliance with security protocols for Salesforce and AWS systems
  12. Resolve system problems efficiently
Preferred Qualifications
  1. Experience owning integrations or large-scale migrations
  2. Salesforce Application Architect Certification
  3. Experience developing in Salesforce technologies such as Apex, Lightning Design, and/or LWCs, Visualforce page

We are looking for a highly skilled and motivated individual who can collaborate with vendors, project teams, and stakeholders to deliver high-quality results.



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