Service Delivery Lead
3 days ago
Bristol Street Motors Vauxhall Chesterfield is a leading motor retailer in the UK.
We are currently seeking an experienced Service Manager to join our team, providing exceptional service to our customers and driving business growth.
This is an excellent opportunity for a professional looking to advance their career in automotive retail management.
The successful candidate will have extensive experience in managing service teams, ensuring high-quality customer satisfaction, and delivering business targets. A competitive salary of £**45,000-£55,000 per annum**, depending on experience, is offered to attract top talent.
Key Responsibilities:
- To manage the service department, overseeing daily operations and ensuring compliance with company standards.
- To develop and implement effective strategies to improve customer satisfaction and loyalty.
- To lead and motivate a high-performing service team, providing coaching and mentoring to enhance individual performance.
- To work closely with other departments, such as sales and parts, to ensure seamless customer experiences.
- To analyze business performance, identifying areas for improvement and implementing changes to drive growth.
Requirements:
- Minimum 5 years of experience in a service management role within the automotive industry.
- Proven track record of delivering exceptional customer satisfaction and loyalty.
- Excellent leadership and communication skills, with the ability to motivate and inspire teams.
- Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement change.
- Possession of relevant qualifications or certifications, such as NVQ Level 3 in Vehicle Repair and Maintenance.
Benefits:
- A competitive salary package, including a basic salary of £**45,000-£55,000 per annum**.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
- The opportunity to work for a leading motor retailer, with access to the latest technology and resources.
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