Assistant Store Manager

1 month ago


Chelmsford, Essex, United Kingdom Rituals Full time

Assistant Store Manager - Lead Customer Experience

You're passionate about creating unforgettable customer experiences and leading a team to success. As Assistant Store Manager at Rituals, you'll be responsible for motivating your team and giving each customer a meaningful shopping experience. You'll listen to their wishes and needs, guiding them towards the perfect choice of products, and ensure excellent customer service, effective teamwork, and efficient operations every day.

Key responsibilities include:

  • Acting as a role model for your team and a true ambassador for the Rituals brand
  • Supporting your Store Manager in creating a culture of trust based on positive and constructive feedback
  • Helping to recruit, hire, and retain a diverse and talented store team
  • Coaching your team members to help them feel more engaged while achieving their full potential
  • Serving as your Store Manager's right-hand and helping them organize team meetings and other important day-to-day business activities

In addition, you'll work on preparing and co-leading monthly store kick-off meetings to ensure all your heartbeats are on the same page with the important commercial goals at Rituals.

A guide to your benefits

If you feel good, our customers feel good. As Assistant Store Manager, you'll get:

  • A competitive salary and a performance-related bonus scheme
  • Quarterly product allowance plus 30% discount on our products
  • Opportunities to continuously develop yourself by attending training sessions and leadership courses

Your path to a new career

Grow with us as Assistant Store Manager. Show your ambitions by turning your store into the kind of place where your team members love to work and your customers love to shop.

DIVERSITY AND INCLUSION

At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.



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