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Senior Support Analyst

2 months ago

London, Greater London, United Kingdom Scotiabank Full time

Job Summary:

The Senior Support Analyst will provide day-to-day production support to critical application systems within the Fixed Income Technology group. The successful candidate will act as a liaison between multiple stakeholders within the Fixed Income area and promote best practices for seamless production support.

  • Manage day-to-day support of critical Fixed Income applications in Europe
  • Champion ITIL service management principles and promote them within the group

In addition to the above, the role offers continuous engagement in the delivery of local, regional, and global technology projects. The successful candidate will forge strong relationships with front office business, global BA and development teams, infrastructure partners, and vendors.

Key Responsibilities:

  • Lead day-to-day production support of business-critical front office Fixed Income application systems
  • Support processes and applications to ensure platform resilience and efficiency
  • Occasionally work outside traditional business hours and weekends to support weekend changes/releases
  • Act as a Business Analyst for technology initiatives and projects impacting Fixed Income applications

Excellent working knowledge of Front Office Fixed Income business/applications, technologies used. Experience in supporting Front Office Fixed Income trading systems and end-users. Exceptional data analysis skills and ability to follow data flows/processes. Solid understanding of financial markets and products, particularly Fixed Income products.