Medical Support Specialist
4 days ago
We are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Park Medical Practice as a Patient Care Coordinator.
Job SummaryThis is an exciting opportunity for individuals who possess excellent communication skills, empathy, and a passion for delivering exceptional patient care. As a Patient Care Coordinator, you will be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their interaction with our practice.
Main Responsibilities- Telephone Duties: Answer incoming calls, signpost patients to relevant services, book appointments, give out test results following practice guidelines, contact other providers, and answer general enquiries.
- General Reception Duties: Greet and direct patients/visitors, register new patients and temporary visitors, hand out reports/prescriptions/patient information, prepare consulting rooms prior to surgery and tidy rooms after surgery, maintain health and safety awareness, and perform general housekeeping duties.
- Support Services: Assist with E-consults, process prescription requests, collect and receipt payments for non-NHS services, and open/close the surgery as required.
To succeed in this role, you will need to possess:
- Excellent communication skills, both verbal and written
- Able to use a computer system (System One)
- Ability to work as part of a team and remain calm under pressure
- Flexible working approach and willingness to cover colleagues' annual leave/sickness
- Customer service experience, preferably in a healthcare setting
- Able to maintain confidentiality and adhere to data protection policies
In return for your hard work and dedication, we offer:
- An estimated salary range of £20,000 - £25,000 per annum, dependent on experience
- The opportunity to work in a dynamic and supportive environment with a talented team of healthcare professionals
- Ongoing training and development opportunities to enhance your skills and knowledge
- A comprehensive benefits package, including paid annual leave and sick leave
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