Technical Support Engineer

2 days ago


Maidstone, Kent, United Kingdom Constant Recruitment Full time

About the Job

Constant Recruitment is seeking a Technical Support Engineer to join our team. As a Technical Support Engineer, you will provide technical assistance to users via various channels, including helpdesk systems, phone, and email.

Responsibilities

  1. Provide technical support to users, resolving technical issues and improving the overall service experience.
  2. Collaborate with the team to deliver effective support, ensuring a positive and efficient experience for users.
  3. Accurately log and track issues to resolution, maintaining clear and concise documentation.
  4. Manage hardware deployments and ensure all assets are properly documented.
  5. Perform essential Active Directory functions, such as password resets and account creation.
  6. Take on additional responsibilities as needed, responding to the dynamic requirements of a busy service environment.

Requirements

To be successful in this role, you will need previous support experience, strong verbal and written communication skills, and a proactive, customer-focused approach. Competency in supporting Windows environments is essential, and familiarity with Active Directory and Office 365 is advantageous. Experience with helpdesk systems/ticketing software is beneficial.

Why Choose Us

  • An estimated salary of £25k per annum.
  • The opportunity to work in a secure, modern office environment on the outskirts of Maidstone, with plenty of free parking.
  • Mentorship and guidance to further your IT career.
  • The chance to become part of an MSP that encourages teamwork, knowledge-sharing, and continuous improvement.


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