Service Advisor Trainee

3 days ago


Wallsend, North Tyneside, United Kingdom Stellantis Apprenticeships Full time

Pursuing a career in the automotive industry can be a thrilling adventure As a Service Advisor Apprentice at Richard Hardie Fiat Sliverlink, you'll embark on a journey of discovery, developing valuable skills and knowledge that will set you up for success in this dynamic field.

Key Responsibilities

Your key responsibilities will include:

  • Coordinating with customers to schedule service appointments and provide information on available services.
  • Ensuring seamless communication between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
  • Maintaining accurate records and utilizing computerized systems to input service orders, generate invoices, and maintain customer records accurately.

You'll also have the chance to develop your skills in:

  • Providing exceptional customer service and ensuring a positive service experience.
  • Developing a deep understanding of vehicle maintenance schedules, service manuals, and repair estimates.
  • Coordinating with the parts department to ensure timely availability of required components for service appointments.
Estimated Salary and Benefits

The estimated salary for this role is £24,000 - £28,000 per annum, depending on location and experience. In addition to a competitive salary, you can expect:

  • Off-the-job training at The Performance Academy in Coventry, including online classrooms and face-to-face learning.
  • A combination of regular coaching visits from experienced coaches and Virtual Classroom sessions.
  • A widely recognized qualification in the motor industry upon completion of your apprenticeship.

This apprenticeship is an ideal opportunity to kick-start your career in the automotive service industry. If you're passionate about delivering exceptional customer service and eager to learn, we encourage you to apply and become part of Stellantis Apprenticeships.



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