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Store Operations Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom DSW Inc. Full time
Job Summary: We are seeking a Store Operations Manager to assist and perform various functions alongside store management, including customer service, merchandising, and inventory management to drive sales and results. The ideal candidate will partner with the management team to understand store priorities and participate in projects and tasks to support service levels.

Responsibilities:

Customer Service
  1. Provide exceptional customer service by modeling desired behaviors and responding to customer feedback with a high sense of urgency.
  2. Ensure customers have a positive experience by maintaining store standards and completing daily tasks, including store cleaning and recovery.
  3. Perform other duties as assigned by the Store Manager or other leader.

Inventory Management
  1. Maximize sales by maintaining a well-organized sales floor and stockroom, ensuring a smooth flow of merchandise to consumers.
  2. Participate in inventory management activities, including freight receipt, placement, markdown, and MOOS.
  3. Responsible for omni-activities, including Charge/Send, BOPIS/BOSTS, and Delivery.
  4. Leverage inventory reports to optimize productivity and merchandise presentation.
  5. Maintain supply inventory levels to ensure successful floor moves, markdowns, and fulfillment.

Human Resources
  1. Collaborate with the store leadership team to understand and follow policy and procedure.
  2. Assist in recruiting and interviewing candidates.
  3. Support team development by training, coaching, and directing associates.
  4. Provide feedback to the Store Manager on associate performance and communicate associate relations issues.
  5. Support team in managing payroll and associate timekeeping activities.
  6. Must have availability to meet the needs of the business.
  7. Proficient in basic computer use, including Microsoft Office.

Requirements:

  1. Minimum 2 years retail experience.
  2. Minimum high school graduate or equivalent.