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Customer Service Consultant for Savings Management
1 month ago
Newcastle Building Society is seeking an experienced Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.
The successful candidate will have excellent communication skills and be able to navigate multiple systems and programmes to deliver customer service to a high standard. You will also have the ability to work in a fast-paced environment and adapt to changing situations.
We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience. In addition to your basic salary, you will also receive a range of benefits, including 25 days' annual leave, flexible working options, and access to a range of wellbeing benefits.
Our ideal candidate will have a passion for delivering excellent customer service and a desire to work in a dynamic and supportive environment. If you are looking for a new challenge and want to join a team that values its employees, then we would love to hear from you.
About Us
Newcastle Building Society is one of the UK's leading savings management platforms. We provide savings management and technology services for new challenger banks and established providers across the UK. Our mission is to 'connect our communities to a better financial future', and we believe that our customers are at the heart of everything we do.
We are committed to providing our customers with the highest level of service possible. This includes delivering exceptional customer care, handling unscripted calls, and completing administrative tasks. We believe that excellence cannot be rushed, so we take the time to get things right first time.
We operate in a hybrid model, with a combination of homeworking and time spent in our head office at Cobalt Business Park. However, if your preference is to work from the office full-time, let us know as this is something we can accommodate.
We offer a range of training and development opportunities to help you achieve your goals. Our fantastic Customer Excellence Academy provides comprehensive training and support to ensure you have the skills and knowledge you need to succeed in your role.
About You
We are looking for someone who is an upbeat and confident communicator, with excellent attention to detail. You will have a desire to provide excellent customer service and be passionate about delivering results. You will also have the ability to navigate and use multiple systems and programmes.
Benefits
We offer a range of benefits to support your career and well-being. These include:
- A competitive salary of £28,000 - £32,000 per annum, depending on experience.
- 25 days' annual leave, plus bank holidays (increasing with length of service).
- Flexible working options, including homeworking and part-time work.
- Access to a range of wellbeing benefits, including medicash scheme.
- Pension scheme – up to 9% employers' contribution.
- Life assurance (4x salary) and income protection.
- Cycle to Work scheme.
- Electric car salary sacrifice scheme.
- Two paid volunteering days each year.
- A broad range of learning and development opportunities.
Salary: £28,000 - £32,000 per annum
