First Line Service Resolution Expert

2 weeks ago


Basingstoke, Hampshire, United Kingdom Cloud Business Full time

We are currently seeking a First Line Service Resolution Expert to join our team at Cloud Business. In this role, you will be responsible for providing first and second line technical support to our customers, resolving technical issues in a timely and professional manner, and maintaining accurate records of support interactions.

About the Job:

This position requires strong problem-solving skills, attention to detail, and excellent communication and interpersonal skills. If you have at least 6-12 months experience in an IT Support environment and are looking for a challenging role, we encourage you to apply.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or in-person
  • Identify and resolve technical issues quickly and efficiently
  • Communicate effectively with customers and internal teams
  • Maintain accurate records of support interactions
Requirements:
  • At least 6-12 months experience in an IT Support environment
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
What We Offer:
  • Competitive salary (£45,000 - £55,000 per annum)
  • Ongoing training and development opportunities
  • Opportunities for career progression


  • Basingstoke, Hampshire, United Kingdom Merje Full time

    A forward-thinking insurance company is seeking an Assessment and Resolution Expert to join their team as an Income Protection Claims Specialist.This is a fantastic opportunity to utilize your expertise in claims assessment, develop your leadership skills, and contribute to driving business success.Key responsibilities include:Analyzing complex claims to...


  • Basingstoke, Hampshire, United Kingdom Merje Full time

    Job DescriptionMerje is seeking an experienced Income Protection Claims Specialist to join its team. As a Compensation Evaluator, you will be responsible for assessing complex claims and ensuring that customers receive fair compensation. This is an exciting opportunity to develop your skills and experience in a fast-paced and dynamic environment.Key...


  • Basingstoke, Hampshire, United Kingdom Sovereign Housing Full time

    We are seeking an experienced Customer Service Expert to join our Complaints Team in Basingstoke. This is a full-time permanent role with a competitive salary of £27,500 per year.About the RoleAs a Customer Service Expert, you will manage each case from the date of the original complaint through to its resolution. You will work closely with our teams and...


  • Basingstoke, Hampshire, United Kingdom Service Care Solutions Full time

    Job Description:We are seeking an HR Advisor to join our team in Basingstoke. This is a temporary role, with the potential to become permanent. The successful candidate will have a strong background in HR, with a focus on Employee Relations.Responsibilities:Delivering expert advice and guidance on Employee Relations matters, supporting managers in developing...


  • Basingstoke, Hampshire, United Kingdom First Recruitment Group Full time

    We are seeking an experienced Project Planning Expert to join our team in First Recruitment Group's Renewable Energy Division. As a Planning Engineer for energy projects, you will play a vital role in supporting the development of renewable energy projects and reducing carbon emissions.The successful candidate will be involved in all stages of schedule...


  • Basingstoke, Hampshire, United Kingdom Service Care Solutions Full time

    **Job Overview:** We are seeking a highly skilled HR Advisor to join our team on a temporary basis at Service Care Solutions. The successful candidate will provide expert advice and guidance on all HR-related matters, enabling managers to handle people management effectively while driving organisational success.Responsibilities:Deliver expert advice and...


  • Basingstoke, Hampshire, United Kingdom Orion Full time

    Job DescriptionOrion is seeking a highly skilled Maintenance Engineer to join their team in Basingstoke. As a key member of the maintenance team, you will be responsible for ensuring the smooth operation of production and packaging machinery.The ideal candidate will have a strong background in electrical engineering, with experience in maintenance of...


  • Basingstoke, Hampshire, United Kingdom Anson McCade Full time

    About the Role:We are looking for a highly skilled Infrastructure Deployment Expert to join our team at Anson McCade. As a key member of our team, you will design, configure, and implement robust network solutions that meet specific project timelines and customer needs.Main Responsibilities:• Design, configure and implement robust network solutions•...


  • Basingstoke, Hampshire, United Kingdom Expert Employment Full time

    About Expert EmploymentElectrical Testing SpecialistWe are seeking an experienced Electrical Testing Specialist to perform static and dynamic electrical tests on a wide range of equipment, from Low Voltage (LV) to High Voltage (HV) systems. This role demands a proactive individual who prioritizes safety, quality, and customer service in every task.Key...


  • Basingstoke, Hampshire, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced clinician to join our Crisis Resolution and Home Treatment team as a full-time Clinical Psychologist/Applied Psychologist. The successful candidate will work closely with our leadership team and multidisciplinary team to provide specialist psychological services to individuals referred to our CRHT.


  • Basingstoke, Hampshire, United Kingdom Cedar Recruitment Full time

    Cedar Recruitment is currently seeking a skilled Regulatory Expert to join our client, a leading Financial Services provider in Basingstoke. The ideal candidate will have expertise that directly supports high standards and a client-first approach within a supportive, well-being-focused workplace.About the RoleThis permanent, full-time position involves...


  • Basingstoke, Hampshire, United Kingdom National Grid plc Full time

    Are you passionate about engineering and want to shape the future of energy consumption? Join National Grid plc as an Overhead Line Team Member and take the first step towards a rewarding career.We offer a competitive salary of £29,819 per year, with a starting salary of over £29,000. Our employees enjoy 26 days of annual leave and a double-matched pension...


  • Basingstoke, Hampshire, United Kingdom Expert Employment Full time

    Job SummaryWe have an exciting opportunity for a Rotating Equipment Tester to join our team at Expert Employment. This role offers a challenging and rewarding experience, with an estimated salary of $130,000 - $160,000 per annum.About the CompanyExpert Employment is a leading provider of specialized testing services, with a strong reputation for quality and...


  • Basingstoke, Hampshire, United Kingdom Ashville Knight Full time

    Company OverviewAshville Knight is a reputable law firm that provides comprehensive legal services. Our client, a growing and dynamic organization, is seeking an experienced Legal Secretary to join their Dispute Resolution department in Basingstoke.About the RoleThe successful candidate will provide full secretarial support, including using a digital...


  • Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full time

    Job Summary: We are looking for a dedicated and results-driven Engineering Solutions Expert to join our UK-based service team. In this role, you will provide technical expertise and guidance to internal and external customers, ensuring seamless resolution of technical issues and continuous improvement of our services.Compensation: Up to £40,000 per annum...


  • Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time

    About the JobVero HR Ltd is looking for a Debt Resolution and Recovery Executive to join their team in Basingstoke.As a Debt Resolution and Recovery Executive, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts. This involves engaging positively with customers, facilitating payment plans,...


  • Basingstoke, Hampshire, United Kingdom Expert Employment Full time

    Job OverviewAt Expert Employment, we are seeking a skilled Electrical and Testing Engineer to conduct electrical tests on various equipment from Low Voltage (LV) to High Voltage (HV) systems. This role demands strong technical knowledge and excellent communication skills.Key ResponsibilitiesPerform static and dynamic electrical tests on rotating plant...

  • Rotating Plant Tester

    1 month ago


    Basingstoke, Hampshire, United Kingdom Expert Employment Full time

    Are you looking for a new challenge as a Rotating Plant Tester? Expert Employment is seeking a skilled professional to join our team. As a Rotating Plant Tester, you will be responsible for conducting comprehensive electrical tests on rotating plant systems, from Low Voltage (LV) to High Voltage (HV).ResponsibilitiesIn this role, you will conduct static and...


  • Basingstoke, Hampshire, United Kingdom Service Care Solutions Full time

    We are seeking an experienced HR professional to join our team at Service Care Solutions in Basingstoke. As an Employee Relations Specialist, you will play a vital role in supporting the organisation to achieve its goals by fostering effective people management practices and driving key HR initiatives.As an expert in Employee Relations (ER), you will provide...


  • Basingstoke, Hampshire, United Kingdom Service Care Solutions Full time

    Service Care SolutionsWe are seeking a skilled HR professional to join our team on a temporary basis. This role offers the opportunity to provide expert advice and guidance on all HR-related matters, enabling managers to handle people management effectively while driving organisational success.Key Responsibilities:Deliver expert advice and guidance on...