Help Desk Technician Lead

20 hours ago


Blythe Bridge, Staffordshire, United Kingdom TalentSpa Recuitment Full time

Job Summary:

The Help Desk Technician will provide technical support to users, resolving issues and answering queries in a timely and professional manner. This role requires excellent communication skills and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Answering incoming calls and emails
  • Logging issues and updating users
  • Providing training and guidance to users

You will work closely with the IT team to ensure service level agreements (SLAs) are met and exceeded. A strong desire to learn and grow in the IT field is essential, as well as a basic understanding of computers and Microsoft software.

Salary: £27,000 - £30,000 per annum, depending on experience

We offer a comprehensive benefits package, including pension scheme, free onsite parking, and employee benefit and wellness platform.



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