Travel Assistance Case Manager

2 months ago

Uxbridge, United Kingdom Cover-More Full time
Job Description

Job Summary

We are seeking a highly skilled and compassionate Travel Assistance Case Manager to join our team at Cover-More. As a key member of our emergency assistance team, you will be responsible for providing critical support to travellers in distress, utilizing your exceptional problem-solving skills and empathy to resolve complex situations.

Key Responsibilities

  • Respond to emergency calls from travellers, providing timely and effective assistance in situations such as medical emergencies, lost baggage, and security incidents.
  • Utilize critical thinking and problem-solving skills to provide tailored advice and solutions to real-world problems.
  • Provide emotional support and reassurance to travellers in distress, maintaining a calm and empathetic demeanor throughout each call and case.
  • Collaborate with our team to locate suitable medical facilities, emergency services, and other resources to support travellers in need.
  • Facilitate payment and guarantee of facility and vendor bills, ensuring seamless support for travellers.
  • Communicate clearly and effectively with travellers, providing them with a comprehensive understanding of the services available to support them.

Requirements

  • Excellent interpersonal skills, with the ability to empathize with travellers in distress.
  • Strong problem-solving and decision-making skills, with the ability to follow processes and procedures to provide quick and accurate assistance.
  • Ability to thrive in a fast-paced, dynamic environment, with a willingness to adapt to changing situations.
  • Excellent conflict resolution skills, with the ability to de-escalate tense situations and provide effective solutions.
  • Availability to work a rotating roster, including evenings and weekends.
  • Proficiency in French, Dutch, or Flemish is highly desirable.

What We Offer

  • A dynamic and supportive work environment, with opportunities for career growth and development.
  • A comprehensive training program, ensuring you have the skills and knowledge to excel in your role.
  • A competitive salary and benefits package, including travel insurance, health insurance, and life insurance.
  • A flexible working arrangement, with the option to work from home and maintain a healthy work-life balance.
  • A range of employee benefits, including annual leave, short-term incentive plan, and employee recognition scheme.

About Us

Cover-More is a leading provider of travel insurance and assistance, operating in 16 countries across five continents. As a subsidiary of Zurich Insurance, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Join our team and be part of a global organization that is dedicated to making a difference in the lives of travellers worldwide.

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