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Work and Rescue Support Specialist

1 month ago

Penrith, Cumbria, United Kingdom Lyon Equipment Limited Full time
Work and Rescue Support Specialist Position

We are looking for a highly skilled Work and Rescue Support Specialist to join our team at Lyon Equipment Limited. As a key member of our department, you will be responsible for providing exceptional administration support and technical expertise to our customers.

Job Description

This is a full-time position (37.5 hours per week) with a commencing salary in the region of £25,000-£27,000 dependent on experience. The successful candidate will have excellent communication skills, both written and verbal, and strong administration abilities.

Responsibilities
  • Managing stretcher servicing administration – taking bookings, scheduling work in partnership with Production, supplying service certificates, document maintenance, invoicing for work carried out
  • Reviewing and improving servicing paperwork to enhance ease of use and standardisation of service
  • Communicating with customers regarding stretchers – responding to enquiries re: servicing, new stretchers and accessories etc.
  • Supporting Technical Sales – processing of orders and quotations, obtaining prices for non-standard items, advice on alternatives / substitutions, technical enquiries, stock and account enquiries
  • Collaborating with the Head of Production, Technical Products and Contracts Officer, and Product Designers to produce product technical files for safety critical products
  • Liaising with Notified and Approved bodies re: updates to technical files
  • Updating work instructions as required, in particular for products covered by technical files, but also for other products and kits if needed (supporting the Production Technical Administrator)
  • Assisting with creation of user instructions – layout, content, wording
  • Other duties as required by the needs of the business

The role offers a competitive salary and opportunities for professional growth and development.