Customer Onboarding Specialist

4 weeks ago

Prescot, Knowsley, United Kingdom Elis UK Limited Full time
{"title": "Customer Start Up Coordinator", "description": "About a Career with Elis

Elis, a leader in circular services, enables businesses to achieve optimal hygiene and protection for their employees and customers, enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental footprint. Our circular services reflect our commitment to a more sustainable future: connecting us, our clients, and our planet.

As a Customer Start Up Coordinator, your primary objective is to ensure a trouble-free start-up and collection change that meets the contractual agreement. You will plan and coordinate installations, working closely with all internal departments and teams, and liaising with customers to support the Elis mission to develop and provide value-added textile, hygiene, and safety solutions.

Your Mission at Elis
  • Prepare a project plan for start-up/collection change with clear milestones.
  • Set up new customers on the Internal System (AX) and keep the installation monitor updated with all comments.
  • Plan and monitor start-up/collection change activities, such as size fittings, wash tests, reporting requirements, etc.
  • Verify operational capability to deliver according to agreed service levels.
  • Monitor that customer implementation is in line with contractual agreements, agreed timeline, and escalate to Sales & Account Management and Operations.
  • Keep customers and internal stakeholders updated on start-up progress.
  • Monitor expected lead times throughout and keep all updated during weekly installation meetings.
  • Participate in start-up/collection change of international and national contracts when relevant.
  • Engage with relevant internal resources to ensure contract implementation according to agreed timeline and plan corrective actions if necessary.
  • Verify that the first delivery meets customer expectations and evaluate the start-up project to capture lessons learned.
  • Highlight any concerns you have during the process where we could potentially not deliver on promise.
Customer Service
  • Plan relevant customer training, e.g., use of services, products, etc., to proactively accommodate problems.
  • Send, monitor, and share results from the start-up survey.
  • Ensure post-integration and handover to local operations teams once implementation is complete.
General Administrative Duties
  • Stationery, First Aid Equipment, PPE Ordering
  • Booking Courses, Training Card Updates
  • General Administrative Support Duties
What Will Make You Stand Out?
  • A customer-centric mind-set
  • The ability to work effectively in a matrix organisation
  • Strong planning skills
  • Excellent communication skills, both oral and in writing
  • Good understanding of Microsoft systems
  • Fluent in English, both oral and written
What's on Offer?

We offer a competitive salary of £24,000 and the opportunity to work for a company that offers many development opportunities, has a national structure to facilitate ambition, and offers a friendly and supportive working environment.

", "lang_code": "en"}

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