Customer Onboarding Specialist
4 weeks ago
Elis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while promoting a sustainable future.
Job SummaryWe are seeking a Customer Start Up Coordinator to ensure a seamless start-up and collection change process that meets contractual agreements. The successful candidate will plan and coordinate installations, working closely with internal departments and teams, and liaising with customers to support Elis's mission to provide value-added textile, hygiene, and safety solutions.
Key Responsibilities- Prepare project plans for start-up/collection change with clear milestones.
- Set up new customers on the Internal System (AX) and maintain the installation monitor with all comments.
- Plan and monitor start-up/collection change activities, including size fittings, wash tests, and reporting requirements.
- Verify operational capability to deliver according to agreed service levels.
- Monitor customer implementation to ensure it aligns with contractual agreements, agreed timelines, and escalate to Sales & Account Management and Operations as necessary.
- Keep customers and internal stakeholders updated on start-up progress.
- Participate in start-up/collection change of international and national contracts when relevant.
- Engage with internal resources to ensure contract implementation according to agreed timelines and plan corrective actions if necessary.
- Verify that first delivery meets customer expectations and evaluate start-up projects to capture lessons learned.
The successful candidate will also be responsible for:
- Planning relevant customer training to proactively address potential problems.
- Sending, monitoring, and sharing results from start-up surveys.
- Ensuring post-integration and handover to local operations teams once implementation is complete.
The successful candidate will have:
- A customer-centric mindset.
- The ability to work effectively in a matrix organization.
- Strong planning skills.
- Excellent communication skills, both oral and written.
- A good understanding of Microsoft systems.
- Fluent English language skills, both oral and written.
We offer a competitive salary of £24,000, 29 days' holiday, company pension, discounted gym membership, and an Employee Assistance Programme. We also provide a friendly and supportive working environment with opportunities for development and growth within the company.
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Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeJob DescriptionAbout a Career with Elis Elis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental...
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Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeJob DescriptionAbout a Career with Elis Elis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental...
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Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis UK Limited Full time{"title": "Customer Start Up Coordinator", "description": "About a Career with ElisElis, a leader in circular services, enables businesses to achieve optimal hygiene and protection for their employees and customers, enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while...
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Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis UK Limited Full time{"title": "Customer Start Up Coordinator", "description": "About a Career with ElisElis, a leader in circular services, enables businesses to achieve optimal hygiene and protection for their employees and customers, enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while...
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Customer Onboarding Specialist
3 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeAbout ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being in a sustainable way.Job SummaryWe are seeking a Customer Start Up Coordinator to ensure a trouble-free start-up and collection change that meets the contractual agreement. The...
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Customer Onboarding Specialist
3 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeAbout ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being in a sustainable way.Job SummaryWe are seeking a Customer Start Up Coordinator to ensure a trouble-free start-up and collection change that meets the contractual agreement. The...
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Customer Onboarding Specialist
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisWe are a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way.Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental footprint.We are...
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Customer Onboarding Specialist
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisWe are a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way.Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental footprint.We are...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being in a sustainable way.Our rental maintenance model supports customers in focusing on their core business while reducing their environmental footprint. Our circular...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being in a sustainable way.Our rental maintenance model supports customers in focusing on their core business while reducing their environmental footprint. Our circular...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout Elis Elis is a leading provider of circular services that enable businesses to achieve optimal hygiene and protection for their employees and customers, thereby enhancing their overall wellbeing in a sustainable way. Our rental maintenance model allows customers to focus on their core business while reducing their environmental footprint. Our...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout Elis Elis is a leading provider of circular services that enable businesses to achieve optimal hygiene and protection for their employees and customers, thereby enhancing their overall wellbeing in a sustainable way. Our rental maintenance model allows customers to focus on their core business while reducing their environmental footprint. Our...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enhancing their well-being in a sustainable way.Our rental maintenance model supports customers in focusing on their core business while reducing their environmental footprint. Our circular...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enhancing their well-being in a sustainable way.Our rental maintenance model supports customers in focusing on their core business while reducing their environmental footprint. Our circular...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way.Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental footprint. Our...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental footprint. Our circular services...
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