Customer Onboarding Coordinator
4 weeks ago
Elis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental footprint. Our circular services reflect our commitment to a more sustainable future, connecting us, our clients, and our planet.
Your Mission at ElisAs a Customer Start Up Coordinator, your primary objective is to ensure a trouble-free start-up and collection change that meets the contractual agreement. You will plan and coordinate installations, working closely with internal departments and teams, and liaising with customers to support the Elis mission to develop and provide value-added textile, hygiene, and safety solutions.
Responsibilities- Prepare a project plan for start-up/collection change with clear milestones.
- Set up new customers on the Internal System (AX) and keep the installation monitor updated with all comments.
- Plan and monitor start-up/collection change activities, such as size fittings, wash tests, reporting requirements, etc.
- Verify operational capability to deliver according to agreed service levels.
- Monitor that customer implementation is in line with contractual agreements, agreed timeline, and escalate to Sales & Account Management and Operations.
- Keep customers and internal stakeholders updated on start-up progress.
- Monitor expected lead times throughout and keep all updated during weekly installation meetings.
- Participate in start-up/collection change of international and national contracts when relevant.
- Engage with relevant internal resources to ensure contract implementation according to agreed timeline and plan corrective actions if necessary.
- Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
- Highlight to all any concerns you have during the process where we could potentially not deliver on promise.
- Plan relevant customer training, e.g., use of services, products, etc., to proactively accommodate problems.
- Send, monitor, and share results from start-up survey.
- Ensure post-integration and handover to local operations teams once implementation is complete.
- Stationary, First Aid Equipment, PPE Ordering
- Booking Courses, Training Card Updates
- General Administrative Support Duties
The successful candidate will have:
- A customer-centric mind-set
- The ability to work effectively in a matrix organization
- Strong planning skills
- Excellent communication skills, both oral and in writing
- Good understanding of Microsoft systems
- Fluent in English, both oral and written
Elis offers a competitive salary of £24,000 and the opportunity to work for a company that offers many development opportunities, has a national structure to facilitate ambition, and offers a friendly and supportive working environment.
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Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis UK Limited Full time{"title": "Customer Start Up Coordinator", "description": "About a Career with ElisElis, a leader in circular services, enables businesses to achieve optimal hygiene and protection for their employees and customers, enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while...
-
Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis UK Limited Full time{"title": "Customer Start Up Coordinator", "description": "About a Career with ElisElis, a leader in circular services, enables businesses to achieve optimal hygiene and protection for their employees and customers, enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while...
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Customer Onboarding Specialist
3 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeAbout ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being in a sustainable way.Job SummaryWe are seeking a Customer Start Up Coordinator to ensure a trouble-free start-up and collection change that meets the contractual agreement. The...
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Customer Onboarding Specialist
3 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeAbout ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being in a sustainable way.Job SummaryWe are seeking a Customer Start Up Coordinator to ensure a trouble-free start-up and collection change that meets the contractual agreement. The...
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Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeAbout ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while promoting a sustainable future.Job SummaryWe are seeking a Customer Start Up Coordinator to ensure a seamless start-up and collection change process that meets contractual agreements. The successful candidate...
-
Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeAbout ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while promoting a sustainable future.Job SummaryWe are seeking a Customer Start Up Coordinator to ensure a seamless start-up and collection change process that meets contractual agreements. The successful candidate...
-
Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeJob DescriptionAbout a Career with Elis Elis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental...
-
Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeJob DescriptionAbout a Career with Elis Elis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental...
-
Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisWe are a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way.Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental footprint.We are...
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Customer Onboarding Specialist
4 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisWe are a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way.Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental footprint.We are...
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Customer Onboarding Specialist
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being in a sustainable way.Our rental maintenance model supports customers in focusing on their core business while reducing their environmental footprint. Our circular...
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Customer Onboarding Specialist
3 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while enriching their well-being in a sustainable way.Our rental maintenance model supports customers in focusing on their core business while reducing their environmental footprint. Our circular...
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Customer Onboarding Specialist
3 weeks ago
Prescot, Knowsley, United Kingdom Elis Full timeAbout Elis Elis is a leading provider of circular services that enable businesses to achieve optimal hygiene and protection for their employees and customers, thereby enhancing their overall wellbeing in a sustainable way. Our rental maintenance model allows customers to focus on their core business while reducing their environmental footprint. Our...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout Elis Elis is a leading provider of circular services that enable businesses to achieve optimal hygiene and protection for their employees and customers, thereby enhancing their overall wellbeing in a sustainable way. Our rental maintenance model allows customers to focus on their core business while reducing their environmental footprint. Our...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enhancing their well-being in a sustainable way.Our rental maintenance model supports customers in focusing on their core business while reducing their environmental footprint. Our circular...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way.Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental footprint. Our...
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Customer Onboarding Specialist
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way.Our rental maintenance model supports our customers in focusing on their core business while reducing their environmental footprint. Our...
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Prescot, Knowsley, United Kingdom Elis Full timeAbout a Career with ElisElis is a leader in circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers, thereby enhancing their well-being in a sustainable way.Our rental maintenance model supports customers in focusing on their core business while reducing their environmental footprint. Our circular...
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