Telematics Engineer

4 weeks ago

Reading, Reading, United Kingdom Microlise Full time
About the Role

We are seeking a skilled Telematics Engineer to join our team at Microlise. As a Technical Hardware Engineer, you will be responsible for providing continued support to our growing customer base in Reading and the surrounding areas.

Key Responsibilities
  • Ensure Microlise product portfolio is fully integrated into our customers' assets
  • Timely visits to customer sites to undertake the installation, servicing, and continued support of our product suite
  • Completing survey visits and identifying suitable solutions
  • Completing QA (quality assurance) visits on Microlise products and peripherals in customer assets
  • Inventory management
  • Responsible for the upkeep and safety of your vehicle and all provided tools/equipment
  • Liaise with customers at all levels
  • Provide support to your peers and contractor resource where required
  • Ensure administration is concise, accurate, and professional
  • Adhere to all internal processes and procedures
  • Report on statistical information when required
Requirements
  • Demonstrable experience in a similar role; auto electrics and/or telematics
  • Full UK Driving Licence
  • Experience of working to Service Level Agreements and Operational Schedules
  • Understanding of vehicle wiring diagrams and ability to interpret these
  • Evidence of strong customer service skills with a professional approach
  • Good interpersonal and communication skills, with the ability to adjust style to relevant audiences
  • Be able to work autonomously, solve problems independently, and adhere to agreed processes
  • Take pride in what you do, ensuring quality and accuracy
  • Valid Passport for travel
What We Offer
  • Full support and training to ensure you are well-equipped to succeed in your role
  • Company vehicle, shift allowance, laptop, mobile phone, and tools provided
  • Private medical insurance with Vitality Health, including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership, and many more
  • 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
  • Life Assurance, 4 times your annual salary
  • Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
  • Invested in employee health and well-being with over 20 mental health first aiders in the business
  • Employee Assistance Programmes
  • Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards, and many more incentives
  • Great Place to Work certified
About Microlise

We are a market-leading telematics company, working with many household names, such as McLaren, Tesco, Harrods, Stobarts, JCB, Dominos, to name a few. We have been recognised by the global authority on workplace culture, so come be a part of our success.

Proudly UK-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture, which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

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