Shop Experience Manager

1 month ago

London, Greater London, United Kingdom TikTok Full time
About the Team

This role sits within the EMEA E-Commerce Governance and Experience team, responsible for ensuring our marketplace is engaging, safe, and trustworthy for users, sellers, and creators.

About the Role

We're seeking a data-driven program manager to join our growing EMEA team. This role focuses on building buyer loyalty and trust, particularly within the post-purchase experience, including fulfillment, returns, refunds, and support.

Key Responsibilities
  • Identify key drivers of customer trust and loyalty on the platform and drive the roadmap and strategy for proactive customer trust building.
  • Design and deliver customer benefit programs to close gaps in customer trust in partnership with cross-functional stakeholders.
  • Own customer communication of product and seller-level trust signals, including category-specific signals and programs.
  • Design seller performance and incentive programs that improve buyer purchase experience and trust.
  • Drive seller adoption and GTM of key seller incentive programs and measure effectiveness on buyer loyalty and trust.
Requirements
  • 3+ years of experience in Insights, Analytics, Product, or Program Management for Customer Experience or E-Commerce.
  • 2+ years of experience in e-commerce or a similar industry.
  • Bachelor's degree or Master's degree (or equivalent practical experience).
Preferred Qualifications
  • Comfort working in a fast-paced, ambiguous, and high-growth environment.
  • Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action.
  • Strong verbal and written communication skills with the ability to impact business decisions and influence technical and non-technical audiences through analytical insight.
  • Strong interpersonal and relationship-building skills; ability to interact at all levels within the organisation and earn respect universally.
  • Global communication and collaboration skills working cross-functionally in a global working environment.
  • Experience in data analytics, SQL, or Python.

  • Class 2 Driver Position

    4 days ago

    London, Greater London, United Kingdom Manager with experience Full time

    Job Title: Class 2 Driver PositionWe are a reputable Food Wholesale Distribution Company that delivers mainly in North London. As a Class 2 Driver, you will be required to safely deliver food products to our regular customers, representing the company with a professional approach. This role requires applicants to have a Category C driving license, up-to-date...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom The Body Shop Full time

    At The Body Shop, we're committed to pioneering cruelty-free beauty and generating positive economic, social, and environmental impact.Your Role in a NutshellAs a dedicated consultant, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy.Key ResponsibilitiesLearn and understand our products,...

  • Senior Operations Manager

    1 week ago

    London, Greater London, United Kingdom Ted Experience Full time

    About This RoleTed Experience is seeking a highly skilled Senior Operations Manager to join our team. As a Senior Operations Manager, you will be responsible for overseeing the technology used at the heart of our business and working on a partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels.Key...

  • Shop Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is the leading destination for short-form mobile video, with a global presence and offices in key locations around the world.About the TeamThis role sits within the EMEA E-Commerce Governance and Experience team, which prioritizes customer-centricity and works on policies, products, and systems to deliver a best-in-class customer...

  • Shop Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is the leading destination for short-form mobile video, with a global presence and offices in key locations around the world.About the TeamThis role sits within the EMEA E-Commerce Governance and Experience team, which prioritizes customer-centricity and works on policies, products, and systems to deliver a best-in-class customer...

  • Shop Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is a leading short-form mobile video platform with global headquarters in Los Angeles and Singapore. Our offices are located in key cities worldwide, including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamThis role is part of the EMEA E-Commerce Governance and Experience team, responsible for...

  • Shop Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is a leading short-form mobile video platform with global headquarters in Los Angeles and Singapore. Our offices are located in key cities worldwide, including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamThis role is part of the EMEA E-Commerce Governance and Experience team, responsible for...

  • Butcher - The Farm Shop, Mayfair

    2 weeks ago

    London, Greater London, United Kingdom (Top Level) Farm Shop Mayfair Full time

    About the RoleWe are looking for a skilled Butcher to join our fantastic Butchery team at (Top Level) Farm Shop Mayfair.The successful candidate will assist the Group Master Butcher in preparing meat and other products sold in the Farm Shop, while maintaining the butchery counter.Key ResponsibilitiesPrepare and display high-quality meat productsMaintain a...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Shop Customer Experience Program Manager

    4 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleTikTok is seeking a data-driven customer experience program manager to join our growing EMEA team. In this role, you will work with colleagues across TikTok Shop to help identify problems and opportunities to improve the customer after-sales experience.Key ResponsibilitiesOwn end-to-end customer aftersales journeys, including returns, refunds,...

  • Shop Customer Experience Program Manager

    4 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleTikTok is seeking a data-driven customer experience program manager to join our growing EMEA team. In this role, you will work with colleagues across TikTok Shop to help identify problems and opportunities to improve the customer after-sales experience.Key ResponsibilitiesOwn end-to-end customer aftersales journeys, including returns, refunds,...

  • Shop Manager

    1 month ago

    London, Greater London, United Kingdom Greggs Full time

    About the roleWe're looking for a skilled Shop Supervisor to lead our evening shifts. As a key member of our team, you'll be responsible for ensuring the smooth operation of our shop, managing staff, and maintaining high standards of customer service.What you'll doAs a Shop Supervisor, you'll be responsible for:Managing a team of staff to deliver excellent...

  • Shop Manager

    1 month ago

    London, Greater London, United Kingdom Greggs Full time

    About the roleWe're looking for a skilled Shop Supervisor to lead our evening shifts. As a key member of our team, you'll be responsible for ensuring the smooth operation of our shop, managing staff, and maintaining high standards of customer service.What you'll doAs a Shop Supervisor, you'll be responsible for:Managing a team of staff to deliver excellent...

  • Assistant Shop Manager

    4 weeks ago

    London, Greater London, United Kingdom Cats Protection Full time

    About the RoleCats Protection is seeking an experienced and motivated Assistant Shop Manager to join our retail team. As a key member of our shop management team, you will be responsible for assisting the Shop Manager in maximizing shop income and profitability through the safe day-to-day operational management of shop activity and key performance...

  • Assistant Shop Manager

    4 weeks ago

    London, Greater London, United Kingdom Cats Protection Full time

    About the RoleCats Protection is seeking an experienced and motivated Assistant Shop Manager to join our retail team. As a key member of our shop management team, you will be responsible for assisting the Shop Manager in maximizing shop income and profitability through the safe day-to-day operational management of shop activity and key performance...

  • Assistant Shop Manager

    4 weeks ago

    London, Greater London, United Kingdom Octavia Full time

    Exciting Opportunity at OctaviaWe are seeking an experienced Assistant Shop Manager to join our team at Octavia, a local charity supporting local people. As a key member of our retail division, you will play a vital role in driving growth and success across our Central and West London shops.Key ResponsibilitiesSupport the Shop Manager in the day-to-day...

  • Assistant Shop Manager

    4 weeks ago

    London, Greater London, United Kingdom Octavia Full time

    Exciting Opportunity at OctaviaWe are seeking an experienced Assistant Shop Manager to join our team at Octavia, a local charity supporting local people. As a key member of our retail division, you will play a vital role in driving growth and success across our Central and West London shops.Key ResponsibilitiesSupport the Shop Manager in the day-to-day...