Shop Customer Experience Program Manager
4 weeks ago
TikTok is seeking a data-driven customer experience program manager to join our growing EMEA team. In this role, you will work with colleagues across TikTok Shop to help identify problems and opportunities to improve the customer after-sales experience.
Key Responsibilities- Own end-to-end customer aftersales journeys, including returns, refunds, and customer support.
- Analyze data and build business cases to improve our product, process, and/or policy for after-sales.
- Triangulate findings and insights from across different sources to scope out key customer problems and collaborate with cross-functional teams and key stakeholders to gather requirements, design best-fit solutions, and negotiate project timelines and resources.
- Manage go-to-market (GTM) to successfully launch new products and policies and track post-launch impact.
- Advocate for the customer's best interest and align cross-functional stakeholders, including marketing, product, logistics, sales, and senior management to deliver initiatives to improve customer satisfaction and retention.
- Significant experience in Insights, Analytics, Product, or Program Management for Customer Experience or E-Commerce.
- Bachelor's degree or Master's degree (or equivalent practical experience).
- Comfort working in a fast-paced, ambiguous, and high-growth environment.
- Strong interpersonal and relationship-building skills.
- Cross-cultural communication and collaboration skills working cross-functionally in a global working environment.
- Experience in data analytics, SQL, or Python is preferred.
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Shop Customer Experience Program Manager
3 weeks ago
London, Greater London, United Kingdom TikTok Full timeAbout the TeamThis role sits within the EMEA E-Commerce Governance and Experience team, responsible for ensuring our marketplace is engaging, safe, and trustworthy for users, sellers, and creators.We put the customer at the heart of our business, working on policies, rules, products, and systems to deliver a best-in-class customer experience.About the...
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Shop Customer Experience Program Manager
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamThe e-commerce industry has experienced significant growth in recent years, and we believe TikTok is an ideal...
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Shop Customer Experience Program Manager
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamThe e-commerce industry has experienced significant growth in recent years, and we believe TikTok is an ideal...
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Shop Customer Experience Program Manager
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamThe e-commerce industry has experienced significant growth in recent years, and we believe TikTok is an ideal...
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Shop Customer Experience Program Manager
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamThe e-commerce industry has experienced significant growth in recent years, and we believe TikTok is an ideal...
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Shop Customer Experience Program Manager
2 weeks ago
London, Greater London, United Kingdom TikTok Full timeAbout the TeamThis role sits within the EMEA E-Commerce Governance and Experience team.This team is responsible for ensuring our marketplace is engaging, safe and trustworthy for not only users, but also sellers and creators.We put the customer at the heart of our business and work on policies, rules, products and systems to ensure a best in class customer...
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London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamThis role sits within the EMEA E-Commerce Governance and Experience team, responsible for ensuring our marketplace is...
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London, Greater London, United Kingdom TikTok Full timeAbout the RoleWe are seeking a data-driven customer experience program manager to join our growing EMEA team. In this role, you will work with colleagues across TikTok Shop to help identify problems and opportunities to improve the customer after-sales experience.Key ResponsibilitiesOwn end-to-end customer aftersales journeys, including returns, refunds, and...
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London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is the leading destination for short-form mobile video. Its global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the teamThis role sits within the EMEA E-Commerce Governance and Experience team. We put the customer at the heart of our...
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TikTok Shop Program Manager
3 weeks ago
London, Greater London, United Kingdom https:jobs-redefined.cositemap Full timeAbout TikTokTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the teamThis role sits within the EMEA E-Commerce Governance and Experience team. We put the customer at the heart of our...
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Shop Experience Manager
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is the leading destination for short-form mobile video, with a global presence and offices in key locations around the world.About the TeamThis role sits within the EMEA E-Commerce Governance and Experience team, which prioritizes customer-centricity and works on policies, products, and systems to deliver a best-in-class customer...
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Shop Experience Manager
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is the leading destination for short-form mobile video, with a global presence and offices in key locations around the world.About the TeamThis role sits within the EMEA E-Commerce Governance and Experience team, which prioritizes customer-centricity and works on policies, products, and systems to deliver a best-in-class customer...
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Shop Experience Manager
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is a leading short-form mobile video platform with global headquarters in Los Angeles and Singapore. Our offices are located in key cities worldwide, including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamThis role is part of the EMEA E-Commerce Governance and Experience team, responsible for...
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Shop Experience Manager
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is a leading short-form mobile video platform with global headquarters in Los Angeles and Singapore. Our offices are located in key cities worldwide, including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamThis role is part of the EMEA E-Commerce Governance and Experience team, responsible for...
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TikTok Shop Program Manager
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Customer Experience Manager
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London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...
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Customer Experience Manager
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London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...
