Customer Experience Program Manager, Governance and Experience
1 month ago
We are seeking a data-driven customer experience program manager to join our growing EMEA team. In this role, you will work with colleagues across TikTok Shop to help identify problems and opportunities to improve the customer after-sales experience.
Key Responsibilities- Own end-to-end customer aftersales journeys, including returns, refunds, and customer support.
- Analyze data and identify key areas for improvement, translating insights into clear, concise, and impactful recommendations.
- Collaborate with cross-functional teams and stakeholders to gather requirements, design solutions, and negotiate project timelines and resources.
- Manage go-to-market (GTM) to successfully launch new products and policies, tracking post-launch impact.
- Advocate for the customer's best interest and align cross-functional stakeholders to deliver initiatives to improve customer satisfaction and retention.
- Significant experience in Insights, Analytics, Product, or Program Management for Customer Experience or E-Commerce.
- Strong analytical and quantitative skills, with ability to use data and metrics to back up assumptions and drive action.
- Strong verbal and written communication skills, with ability to impact business decisions and influence technical and non-technical audiences.
- Strong interpersonal and relationship-building skills, with ability to interact at all levels within the organization.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line.About the Role:This role will...
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line.About the Role:This role will...
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Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...
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Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...
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Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...
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Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...
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Customer Experience and Communications Manager
3 weeks ago
London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Customer Experience and Communications ManagerWe are seeking a highly skilled Customer Experience and Communications Manager to join our team at The Learning Experience #351. As a key member of our Property Management services line, you will be responsible for managing the Customer Experience programme and delivering the communications and social...
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Communications and Customer Experience Manager
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London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Communications and Customer Experience ManagerWe are seeking a highly skilled Communications and Customer Experience Manager to join our team at BNP Paribas Real Estate. As a key member of our Property Management services line, you will be responsible for managing the Customer Experience programme and delivering the communications and social media...
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Communications and Customer Experience Manager
1 month ago
London, Greater London, United Kingdom The Learning Experience #351 Full timeJob Title: Communications and Customer Experience ManagerWe are seeking a highly skilled Communications and Customer Experience Manager to join our team at BNP Paribas Real Estate. As a key member of our Property Management services line, you will be responsible for managing the Customer Experience programme and delivering the communications and social media...
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London, Greater London, United Kingdom TikTok Full timeAbout the RoleTikTok is seeking a highly skilled Customer Experience Program Manager to join our EMEA E-Commerce Governance and Experience team. As a key member of our team, you will be responsible for driving customer satisfaction and retention through data-driven insights and business case development.Key ResponsibilitiesOwn end-to-end customer aftersales...
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London, Greater London, United Kingdom TikTok Full timeAbout the RoleTikTok is seeking a highly skilled Customer Experience Program Manager to join our EMEA E-Commerce Governance and Experience team. As a key member of our team, you will be responsible for driving customer satisfaction and retention through data-driven insights and business case development.Key ResponsibilitiesOwn end-to-end customer aftersales...
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London, Greater London, United Kingdom TikTok Full timeTikTok is a leading destination for short-form mobile video, with global headquarters in Los Angeles and Singapore. Our offices span across New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. This role sits within the EMEA E-Commerce Governance and Experience team, where we put the customer at the heart of our business. We work on...
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Shop Customer Experience Program Manager
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London, Greater London, United Kingdom TikTok Full timeAbout TikTokTikTok is the leading short-form mobile video platform, with a global presence and offices in key locations worldwide. Our platform is designed to empower creativity and drive impact for our users, our company, and the communities we serve.About the TeamThe e-commerce industry has experienced significant growth, and TikTok is well-positioned to...
