Fulfilment Governance Program Manager, Governance
1 month ago
TikTok is the leading destination for short-form mobile video. As a Fulfilment Governance Program Manager, you will play a key role in ensuring a best-in-class customer experience across the EMEA region. You will use data and customer feedback to scope opportunities to strengthen seller governance policies and improve the delivery experience.
Key Responsibilities
- Act as a subject matter expert for seller fulfilment/delivery policies, focusing on influencing sellers to fulfil orders in a timely and reliable manner.
- Implement governance process and policy improvements to drive efficient fulfilment services across the EMEA region.
- Analyse data, identify key areas for improvement, and translate into clear, concise, and impactful insights that inform the business strategy and project prioritization.
- Triangulate findings and insights from across different sources to scope out key customer problems and collaborate with cross-functional teams and key stakeholders to gather requirements, design best-fit solutions, and negotiate project timelines and resources.
- Produce and own the project plan for implementation, ensuring that all interdependencies are identified and tracked to schedule.
- Manage go-to-market (GTM) to successfully launch new products and policies and track post-launch impact.
- Be the single point of contact for changes in governance policies in competitive industries, marketplaces, and timely adjust governance plans according to industry changes and business needs.
- Support data reporting and deep dives for key metrics related to fulfilment governance.
Minimum Qualifications:
- 3+ years of experience in Strategy, Project, or Program Management for Governance roles or E-Commerce Fulfilment, and Bachelor's degree or Master's degree (or equivalent practical experience).
- Experience in and understanding of customer fulfilment and delivery experience in e-Commerce.
- Strong interpersonal and relationship-building skills.
- Experience in data analytics, SQL, or Python.
-
London, Greater London, United Kingdom TikTok Full timeTikTok is a leading destination for short-form mobile video, with global headquarters in Los Angeles and Singapore. Our offices span across New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. This role sits within the EMEA E-Commerce Governance and Experience team, where we put the customer at the heart of our business. We work on...
-
API Governance Program Manager
5 days ago
London, Greater London, United Kingdom Bloomberg LP Full timeAbout Bloomberg LPBloomberg, a global leader in business and financial information, is seeking an experienced API Governance Program Manager to join our team. As a critical part of our connectivity infrastructure, this role will be responsible for leading and managing the development and implementation of our API governance program.Job SummaryThe API...
-
API Governance Program Manager
1 month ago
London, Greater London, United Kingdom Bloomberg L.P. Full timeAPI Governance Program ManagerBloomberg L.P. is seeking a highly skilled API Governance Program Manager to lead and manage the development and implementation of the API governance program.Key Responsibilities:Develop and execute the API governance program strategy and roadmapLead the API governance team and ensure alignment with company goals and...
-
Governance Manager, RCS Global Governance
4 weeks ago
London, Greater London, United Kingdom Amazon Payments UK Limited - H04 Full timeAbout the RoleWe are seeking a Governance Manager to support our regulated financial services entities across UK, South Africa, and LATAM. Based in London, the successful candidate will join a dynamic, high-performing team of governance experts, collaborating closely with Senior Management members to ensure compliance with regulatory expectations.Key...
-
API Governance Program Manager
23 hours ago
London, Greater London, United Kingdom Bloomberg Full timeEmpowering Developers with API Governance">Bloomberg, a leading global provider of financial data and news, is seeking an experienced API Governance Program Manager to lead the development and implementation of its API governance program. The successful candidate will work closely with cross-functional teams to define and execute the API strategy and...
-
Governance Program Manager
1 month ago
London, Greater London, United Kingdom British Rowing Full timeBritish Rowing – Governance Programme Manager (Fixed term contract)British Rowing is seeking a Governance Programme Manager to drive meaningful strategic and operational change, playing a key role in the implementation of a new governance structure. This is an exciting time to join British Rowing as we embark on our journey of transformational governance...
-
API Governance Program Lead
4 weeks ago
London, Greater London, United Kingdom Bloomberg Full timeBloomberg seeks an experienced leader to spearhead our API governance program. The successful candidate will be responsible for developing and executing a comprehensive API strategy and roadmap, ensuring alignment with company objectives and driving the adoption of best practices across the organization.Responsibilities:Develop and execute the API governance...
-
Governance and Administrative Professional
4 weeks ago
London, Greater London, United Kingdom Amazon Payments UK Limited - H04 Full timeAbout the RoleAmazon Payments UK Limited - H04 is seeking a Governance and Administrative Professional to provide support for our regulated financial services entities across UK, South Africa, and LATAM. Based in London, the successful candidate will join a dynamic, high-performing team of governance experts, collaborating closely with Senior Management...
-
Governance and Compliance Specialist
2 weeks ago
London, Greater London, United Kingdom St Mungo's Full timeSt Mungo's, a leading homelessness charity, is seeking an experienced Governance Officer to join its Governance team. This rewarding opportunity will enable the successful candidate to utilize their governance expertise and make a real difference in people's lives.In this role, you will play a key part in supporting Trustees and the Executive team in...
-
Governance Liaison
4 weeks ago
London, Greater London, United Kingdom JJ Search Full timeJJ Search Governance Manager RoleThe CandidateA well-established Wealth Management firm is seeking a highly skilled Wealth Management Coordinator to support and advise their boards and investment committees.The RoleThe successful Governance Manager will provide expert advice and assistance in the preparation of board meeting minutes, packs, and other...
-
Governance Officer
3 weeks ago
London, Greater London, United Kingdom St Mungo's Full timeAbout the RoleWe are seeking a highly skilled Governance Officer to join our team at St Mungo's. As a key member of our Governance team, you will play a crucial role in supporting our Trustees and Executive team in fulfilling their governance, compliance, and best practice responsibilities.Key ResponsibilitiesEnsure Board and Committee meetings are properly...
-
Governance Professional
4 weeks ago
London, Greater London, United Kingdom St Mungo's Full timeJob DescriptionWe are seeking a Governance Officer to join our team at St Mungo's, a leading homelessness charity. As a Governance Officer, you will play a key role in assisting the Head of Risk, Governance and Reporting to support Trustees and the Executive team in fulfilling their governance, compliance and best practice responsibilities.Key...
-
Data Governance Manager
1 month ago
London, Greater London, United Kingdom Finatal Full time £90,000Job Title: Data Governance ManagerJob Summary:Finatal is seeking a highly skilled Data Governance Manager to join our team. As a key member of our data governance function, you will play a pivotal role in designing and implementing our data governance framework. This is an exciting opportunity to join at the start of our data transformation and shape the...
-
Data Governance Specialist
5 days ago
London, Greater London, United Kingdom Fortive Full timeEstablished by Fortive, our global data protection and information governance team seeks a detail-oriented and highly organized individual to support the development and execution of our key initiatives. As a Data Governance Specialist, you will provide administrative support to our specialists in managing their work and ensuring smooth operations.Key...
-
Data Governance Specialist
4 weeks ago
London, Greater London, United Kingdom Lockton Companies Full timeData Governance SpecialistLockton International is embarking on a transformative journey to enhance its data capabilities, led by an agile data management team. As a Data Governance Specialist, you will work closely with the Data Governance team to support the fulfillment of Lockton's data management program. This role requires a unique blend of technical...
-
Procurement Governance Manager
2 hours ago
London, Greater London, United Kingdom Michael Page (UK) Full timeMichael Page (UK) is seeking a seasoned Procurement Governance Manager to join their team. This exciting opportunity will allow you to utilize your skills in procurement governance frameworks, audit & governance responsibilities, and tendering processes.About the RoleThis Procurement Governance Manager position involves establishing and managing procurement...
-
Data Governance and Compliance Manager
6 hours ago
London, Greater London, United Kingdom Robinhood Full timeAbout the RoleWe are looking for a seasoned Data Governance and Compliance Manager to join our Security Program Management Office at Robinhood. In this role, you will be responsible for supporting a breadth of large and complex security, privacy, and data governance programs and projects.You will serve as a liaison between technical and non-technical teams,...
-
Strategic Governance Specialist
1 week ago
London, Greater London, United Kingdom Michael Page (UK) Full timeThe Michael Page (UK) organisation is currently seeking a Strategic Governance Specialist to lead the governance function for our not-for-profit sector clients.Key ResponsibilitiesMaintain and develop a robust governance framework, ensuring compliance with charity legislation and best practice.Organise and chair governance meetings, setting agendas, taking...
-
Senior Governance Consultant
6 days ago
London, Greater London, United Kingdom Lane Clark & Peacock LLP Full timeLane Clark & Peacock LLP, a leading independent consultancy, is seeking an experienced Senior Governance Consultant to join our growing Pensions Management Consulting department in London.Job SummaryWe are looking for a highly skilled professional with expertise in trustee secretariat, trustee executive, and governance consulting services. As a Senior...
-
Director of Governance
1 month ago
London, Greater London, United Kingdom AMEX Full timeLead the Way in Operational Risk ManagementAt American Express, we're committed to empowering our colleagues and customers to progress in incredible ways. As a Director of Governance, you'll play a critical role in establishing the Operational Risk and Controls strategy for International Card Services (ICS). Your expertise will ensure that operational risks...