Shop Fulfilment Governance Program Manager
4 weeks ago
TikTok is the leading destination for short-form mobile video, and we're looking for a skilled professional to join our EMEA E-Commerce Governance and Experience team.
We put the customer at the heart of our business, working on policies, rules, products, and systems to ensure a best-in-class customer experience.
Key Responsibilities- Use data and customer feedback to scope opportunities to strengthen seller governance policies and improve the delivery experience.
- Build data-driven business cases and work closely with logistics partners and product teams to implement solutions on seller policies and seller tools.
- Act as a subject matter expert for seller fulfilment/delivery policies, focusing on influencing sellers to fulfil orders in a timely and reliable manner.
- Implement governance process and policy improvements to drive efficient fulfilment services across the EMEA region.
- Analyse data, identify key areas for improvement, and translate into clear, concise, and impactful insights that inform the business strategy and project prioritization.
- Triangulate findings and insights from across different sources to scope out key customer problems and collaborate with cross-functional teams and key stakeholders to gather requirements, design best-fit solutions, and negotiate project timelines and resources.
- Produce and own the project plan for implementation, ensuring that all interdependencies are identified and tracked to schedule.
- Manage go-to-market (GTM) to successfully launch new products and policies and track post-launch impact.
- Be the single point of contact for changes in governance policies in competitive industries, marketplaces, and timely adjust governance plans according to industry changes and business needs.
- 3+ years of experience in Strategy, Project, or Program Management for Governance roles or E-Commerce Fulfilment, and Bachelor's degree or Master's degree (or equivalent practical experience).
- Experience in and understanding of customer fulfilment and delivery experience in eCommerce.
- Strong interpersonal and relationship-building skills.
- Experience in data analytics, SQL, or Python.
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Shop Fulfilment Governance Program Manager
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeJob Title: Shop Fulfilment Governance Program ManagerTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the RoleThis role sits within the EMEA E-Commerce Governance and Experience team....
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Shop Fulfilment Governance Program Manager
4 weeks ago
London, Greater London, United Kingdom TikTok Full timeJob Title: Shop Fulfilment Governance Program ManagerTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the RoleThis role sits within the EMEA E-Commerce Governance and Experience team....
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Shop Fulfilment Governance Program Manager
1 month ago
London, Greater London, United Kingdom TikTok Full timeJob Title: Shop Fulfilment Governance Program ManagerTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the RoleWe put the customer at the heart of our business and work on policies,...
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Shop Fulfilment Governance Program Manager
1 month ago
London, Greater London, United Kingdom TikTok Full timeJob Title: Shop Fulfilment Governance Program ManagerTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the RoleWe put the customer at the heart of our business and work on policies,...
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Shop Fulfilment Governance Program Manager
1 month ago
London, Greater London, United Kingdom TikTok Full timeAbout the RoleTikTok is the leading destination for short-form mobile video, and we're looking for a skilled professional to join our EMEA E-Commerce Governance and Experience team.Key ResponsibilitiesUse data and customer feedback to identify opportunities to strengthen seller governance policies and improve the delivery experience.Build data-driven...
-
Shop Fulfilment Governance Program Manager
1 month ago
London, Greater London, United Kingdom TikTok Full timeAbout the RoleTikTok is the leading destination for short-form mobile video, and we're looking for a skilled professional to join our EMEA E-Commerce Governance and Experience team.Key ResponsibilitiesUse data and customer feedback to identify opportunities to strengthen seller governance policies and improve the delivery experience.Build data-driven...
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London, Greater London, United Kingdom TikTok Full timeTikTok is a leading destination for short-form mobile video, with global headquarters in Los Angeles and Singapore. Our offices span across New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. This role sits within the EMEA E-Commerce Governance and Experience team, where we put the customer at the heart of our business. We work on...
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London, Greater London, United Kingdom TikTok Full timeJob SummaryTikTok is the leading destination for short-form mobile video. As a Fulfilment Governance Program Manager, you will play a key role in ensuring a best-in-class customer experience across the EMEA region. You will use data and customer feedback to scope opportunities to strengthen seller governance policies and improve the delivery experience.Key...
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London, Greater London, United Kingdom TikTok Full timeJob Title: Senior Analytics Program Manager for E-commerce Governance & ExperienceTikTok is a leading destination for short-form mobile video, with a global presence in Los Angeles and Singapore. Our E-commerce team seeks to advance this mission by connecting buyers, sellers, and content creators in a seamless, trusted online shopping experience. As a Senior...
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London, Greater London, United Kingdom TikTok Full timeJob Title: Senior Analytics Program Manager for E-commerce Governance & ExperienceTikTok is a leading destination for short-form mobile video, with a global presence in Los Angeles and Singapore. Our E-commerce team seeks to advance this mission by connecting buyers, sellers, and content creators in a seamless, trusted online shopping experience. As a Senior...
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London, Greater London, United Kingdom TikTok Full timeJob Title: Senior Analytics Program Manager for E-commerce Governance & ExperienceTikTok is a leading destination for short-form mobile video, with a global presence in Los Angeles and Singapore. Our E-commerce team seeks to advance this mission by connecting buyers, sellers, and content creators in a seamless, trusted online shopping experience. As a Senior...
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London, Greater London, United Kingdom TikTok Full timeJob Title: Senior Analytics Program Manager for E-commerce Governance & ExperienceTikTok is a leading destination for short-form mobile video, with a global presence in Los Angeles and Singapore. Our E-commerce team seeks to advance this mission by connecting buyers, sellers, and content creators in a seamless, trusted online shopping experience. As a Senior...
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