Assistant Shop Manager

4 weeks ago

London, Greater London, United Kingdom Octavia Full time
Exciting Opportunity at Octavia

We are seeking an experienced Assistant Shop Manager to join our team at Octavia, a local charity supporting local people. As a key member of our retail division, you will play a vital role in driving growth and success across our Central and West London shops.

Key Responsibilities
  • Support the Shop Manager in the day-to-day running of the shop, ensuring a high-end shop feel and maximizing sales.
  • Display donated stock in a visually appealing manner, creating a customer journey to the highest level.
  • Achieve agreed sales targets, select and price items appropriately, and work with the manager to recruit, train, and motivate a team of volunteers.
  • Stepping up as Shop Manager when required, attending meetings, and taking on necessary management duties.
  • Ensure agreed sales targets and expenditure for the shop are achieved, deliver excellent customer service at all times, and keep up to date with Health & Safety guidelines.
  • Manage the Gift Aid processes, ensure accurate cashing up is completed daily, and complete weekly returns and dispatch documents.
  • Be a key holder, report any maintenance matters promptly to the shop manager or Retail department, and support all fundraising activity across Octavia.
Requirements
  • Experience working within a charity retail shop or a background in high street retail, with strong commercial acumen and excellent customer service skills.
  • Ability to oversee and manage a team of volunteers, with knowledge of displaying, selling, and promoting high-end luxury items.
  • Commercial awareness and ability to create a customer journey to the highest level, with the ability to stay calm under pressure and be a problem solver and decision maker.
  • Good level of numeracy and ability to create high-end visual displays and shop layouts.
  • At least two years' previous experience in a retail environment.
Benefits

This is a 35-hour per week role paying an annual salary of £21,737, plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team.

Our shops are open Monday to Sunday, and you will share the responsibility of opening your shop with your Shop Manager.

We continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome.

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