Regulatory Compliance Specialist
3 weeks ago
Role Description:
\This is a unique opportunity to join MERJE Ltd as a Customer Assistance Coordinator and take on a key role in driving customer satisfaction initiatives, managing specialized insurance complaints, and ensuring compliance with Consumer Duty standards.
About the Job:
\The successful candidate will be responsible for leading the CX team, developing and implementing Consumer Duty initiatives, collaborating on award submissions, identifying customer feedback trends, and mentoring team members.
Main Responsibilities:
\- \
- Take lead in managing specialized insurance complaints\
- Drive Consumer Duty initiatives and ensure regulatory compliance\
- Work collaboratively with the team to develop award submissions and presentations\
- Identify and analyze customer feedback trends to improve processes\
- Mentor team members and support their professional development\
Essential Requirements:
\- \
- Strong leadership and team management skills\
- Excellent verbal and written communication abilities\
- Experience in customer service, preferably in insurance or financial sectors\
- Ability to interpret policy wordings and understand regulatory requirements\
- Proficiency in data analysis and strategic problem-solving\
Package Details:
\This role offers a competitive salary of £35,000, along with extensive benefits and the opportunity to work with an award-winning team in a dynamic environment.
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