Guest Relations Ambassador

4 weeks ago


London, Greater London, United Kingdom Dorchester Collection Full time

Position Overview

We value your career and are recognized for having the best people in the industry. As a Guest Relations Executive, you'll embark on a unique opportunity to become renowned for your exceptional skills. You'll learn from your colleagues and through our award-winning learning academy, enabling you to achieve the highest standards of craftsmanship, service, and leadership.

What you'll get

As a Guest Relations Executive at The Dorchester Collection, you'll enjoy:

  • Excellent Employee bonus scheme and Service charge
  • Complimentary stays with breakfast across Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together
  • Amazing benefits, including discounts, seasonal ticket loan, rental deposit scheme, and competitive Private Pension Scheme
  • Apprenticeship, training, and development opportunities
  • £1,000 bonus for referring a friend
  • Access to immediate well-being advice

What you'll do

You'll take pride in delivering exceptional guest experiences:

  • Research and maintain a long-term view of our guests, ensuring teams are updated with relevant information
  • Coordinate special requests, including transportation, dietary restrictions, and room preferences
  • Engage with guests and build lasting relationships
  • Support administrative tasks to ensure the department runs smoothly

The essence of a day in the life of a Guest Relations Executive is about delivering exceptional guest experiences.

What you'll bring

You'll bring our values of Passion, Personality, Respect, Working Together, and Creativity to life:

  • Excellent communication skills with a strong customer service ethic
  • Comfortable communicating in English


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