Oracle Cloud Financial Support Specialist

2 weeks ago

Bristol, Bristol, United Kingdom Peaple Talent Full time
Oracle Cloud Functional Support Analyst

Peaple Talent is partnering with a leading global professional services organization to recruit an Oracle Cloud Functional Support Analyst. This role will report to the Oracle Support Manager and be part of the Finance Systems Team, assisting with the newly implemented Oracle Cloud Fusion system.

Key Responsibilities:

  • Collaborate with finance teams to deliver high-quality system reports, analysis, and support to meet business needs.
  • Provide support services for the Cloud instance of Oracle Fusion, including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Project Accounting, Fixed Assets, Accounting Hub, FCCS, EPM, OIC, and other related modules.
  • Investigate and resolve incidents and defects related to the full end-to-end process, Oracle EBS modules, and connected systems to the Finance domain, considering root cause resolution and scalability.
  • Replicate system issues in development environments and support testing changes to ensure they pass acceptance testing.
  • Provide system administration, maintenance, interface management, and support for control of Opening/Closure of ledgers during month-end periods.
  • Raise continuous improvements to tackle high ticket counts.
  • Work with 3rd Party support partners, using their ticket portals, to resolve issues.
  • Highlight major impacting issues to the Oracle Support Manager to ensure business impact is managed.
  • Ensure excellent customer service is delivered to end-users.

Requirements:

  • Strong understanding of Oracle Cloud Financial modules (4+ years)
  • Experience with implementing or supporting Oracle Cloud projects is valuable, along with a strong understanding of finance processes.
  • Proficient in analyzing requirements, configuring systems, conducting user training, and providing ongoing support.
  • Oracle certifications are a bonus.
  • Excellent communication skills and customer service.
  • Understanding of accounting and month-end processes.
  • Ability to liaise comfortably with key stakeholders.
  • Proven ability in translating end-user requests into system requests.
  • Operationally focused and confident in working within a busy environment.

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