Pre-Sales Support Specialist

3 weeks ago


Northampton, Northamptonshire, United Kingdom identifi Global Resources Full time £30,000 - £36,000

Job Overview:

This exciting opportunity allows you to develop your career in a challenging and rewarding environment.

As a Presales Technical Support specialist, you will be working closely with our experienced pre-sales and technical teams to provide customer support, technical demonstrations, and product testing to a diverse clientele.

Your Key Responsibilities:

  • Support the sales team in the technical side of Hardware and SaaS products including preparing tech specs, participating in technical scoping, and creating Proof of Concepts.
  • Provide remote and onsite consultancy to clients, delivering product demos, or workshops on how solutions work and how to use them.
  • Work directly with sales teams to understand client needs, assist with technical requirements, and ensure seamless collaboration.
  • Participate in post-sales activities, offering ongoing support and technical workshops for clients during onboarding.

Key Requirements:

  • Able to work effectively both with internal and client teams.
  • Strong communication skills and ability to confidently engage with clients in various settings.
  • Familiarity with TCP/IP communications protocol and Ethernet networking.
  • Proficiency in using command-line to carry out system configuration and basic networking tasks.

Training Provided:

You will receive comprehensive training and guidance to build expertise in cyber security, including hands-on experience with our cutting-edge products and solutions.



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