IT Support Team Lead

5 days ago

Holborn and Covent Garden, Greater London, United Kingdom Ashdown Group Full time

Ashdown Group is seeking a highly skilled Service Desk Lead to join their Central London office. As a key member of the IT team, you will oversee daily operations and performance of a small but growing IT Desk Team, delivering exceptional IT support to employees across six locations. Your technical leadership will resolve complex IT issues, and you will act as an escalation point for the team. You will also assist with broader IT projects and initiatives, including deputising for the IT Operations and Security Manager in their absence. Key responsibilities will include tracking, analysing, and reporting on IT desk request patterns and trends, managing meeting room AV equipment, and providing technical support to facilitate the smooth running of legal meetings. You will also monitor network and system availability, including hardware and software configuration, set up, and upgrades, and collaborate with the development of infrastructure teams to drive improvements in service delivery and process efficiency. The ideal candidate will have 18 months plus previous experience as a team leader or supervisor in a similar role, with a passion for new technology and strong organisational skills. You will have knowledge and experience in Microsoft 365 administration, Windows Server, Entra ID, Endpoint Manager, Information Security (ISMS), and a solid understanding of network infrastructure with excellent troubleshooting and analytical skills. The salary on offer is £45,000 - £50,000 per annum dependent on experience, plus a great benefits package which includes a discretionary bonus, private healthcare, enhanced maternity/parental leave, flexi leave, and 25 days annual leave (plus bank holidays).

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