Culinary Operations Manager

3 weeks ago


Sherborne, Dorset, United Kingdom Chartwells Full time

At Chartwells, we are seeking an experienced Culinary Operations Manager to oversee our catering and service operations. This is a full-time role, contracted to 37.5 hours per week, with the opportunity to progress your career in a company that values its people and invests in their development.

About the Role

As a key member of our team, you will be responsible for ensuring our kitchens and service counters run smoothly, delivering exceptional food experiences to our customers. Your shift patterns will be approximately 5 out of 7 days, with occasional flexibility required to meet business needs.

This is a challenging yet rewarding role that requires strong leadership skills, excellent communication, and a passion for great-tasting food and exceptional customer service.

Your Key Responsibilities
  1. Food Quality and Safety: Ensure all food is prepared to the highest standards, maintaining a clean and hygienic kitchen environment at all times.
  2. Team Leadership: Supervise and motivate our culinary and catering teams to deliver impeccable food and customer service, providing regular feedback and coaching to support their growth and development.
  3. Operational Management: Monitor Key Performance Indicators (KPIs) and targets, communicating regularly with your line manager to ensure we continue to meet and exceed our objectives.
  4. Customer Engagement: Liaise between customers and our culinary and service teams to understand their needs and preferences, working together to create memorable dining experiences.
  5. Training and Development: Support and train our teams, leading from the front to ensure everyone can excel in their role and reach their full potential.
  6. Health and Safety: Implement and review Health & Safety standards to ensure compliance across all catering and service teams.

We are looking for someone who is passionate about food, has a minimum of two years of catering experience, and has a proven track record of managing teams in a similar role. You should also hold a Basic Food Hygiene certificate and have excellent communication and organisational skills.



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