Customer Service Representative

1 week ago

Northampton, Northamptonshire, United Kingdom Tesco Full time
About the role

Availability Window
Our Customer Delivery Driver has a variety of availability windows to choose from, ensuring a great balance between work and personal life. Our rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too. We will schedule your contracted hours within our availability windows, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to our availability windows, we'd still love to hear from you.

As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It's hands on, physical and full of variety. No two shifts are ever the same and our customer's look for help in all kinds of different ways. For most of the day you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for
Delivering your part of our customer shopping trip by ensuring the van and trays are clean and kept tidy/organised. Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it. Ensuring trays are washed as part of the tray wash process. Loading the van as required, checking the van for roadworthiness. Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with. Taking care of products/deliveries as if they were my own. Explaining to the customer that they will not be charged any more for their substitutions. Delivering during the customers time slot. Calling the customer before arriving at their property if early. Calling the store/centre if running 30 or more minutes late.You will need
Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers. Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'. Acting quickly to respond to the changing needs of our customers and embracing change within my store. Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me. Sharing ideas with my Manager and other colleagues on how we can improve our store for customers. A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.What's in it for you
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here . Click here to read more about the benefits we have available for our colleaguesAbout us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here

  • Customer Service Representative

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Welcome Break Full time

    Customer Service RepresentativeWelcome Break is a leading provider of hospitality services, and we are seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that their experience is memorable and enjoyable.You will work as...

  • Customer Service Representative

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Brook Street NMR Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Brook Street NMR. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiriesResolve customer...

  • Customer Service Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Impact Recruitment Full time

    Job Title: Customer Service RepresentativeJob Description:We are seeking a skilled Customer Service Representative to join our team at Impact Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service and technical solutions to our clients.Duties and Responsibilities:Diagnose customer product...

  • Customer Service Representative

    4 hours ago

    Northampton, Northamptonshire, United Kingdom Dunelm Full time

    Job Role OverviewPay £6.72 - £11.44 per hour.Our coffee shops in Northampton are looking for a Customer Service Representative to work a minimum of 20 hours per week. The hours will be spread across the week and will include at least one evening and one Saturday or Sunday shift.Dunelm's coffee shops, affectionately titled Pausa, are thriving, and our...

  • Customer Service Representative

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Customer Service RepresentativeWe are seeking a talented Customer Experience Representative / Sales Representative who is fluent in French to join our team at Hays Specialist Recruitment Limited.Job Summary:This is an exciting opportunity to provide exceptional service to our existing customers and attract new business. As a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Customer Service RepresentativeWe are seeking a talented Customer Experience Representative / Sales Representative who is fluent in French to join our team at Hays Specialist Recruitment Limited.Job Summary:This is an exciting opportunity to provide exceptional service to our existing customers and attract new business. As a Customer Service...

  • Customer Service Representative

    1 month ago

    Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our customers with their financial needs.Key ResponsibilitiesProvide excellent customer service and support to...

  • Customer Service Representative

    1 month ago

    Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our customers with their financial needs.Key ResponsibilitiesProvide excellent customer service and support to...

  • Customer Service Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Tempeo Limited Full time

    Customer Care Representative OpportunityTempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to join our team. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across multiple channels, including phone, email,...

  • Customer Service Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Tempeo Limited Full time

    Customer Care Representative OpportunityTempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to join our team. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across multiple channels, including phone, email,...

  • Customer Service Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom My 1st Years Full time

    About My 1st YearsWe are a leading online retailer of baby gifts and products. Our mission is to provide exceptional customer service and ensure that every customer has a positive experience with our brand.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom My 1st Years Full time

    About My 1st YearsWe are a leading online retailer of baby gifts and products. Our mission is to provide exceptional customer service and ensure that every customer has a positive experience with our brand.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Representative

    1 month ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will play a crucial role in providing exceptional customer service and driving sales growth.Key Responsibilities:Customer Service: Respond promptly and...

  • Customer Service Representative

    1 month ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will play a crucial role in providing exceptional customer service and driving sales growth.Key Responsibilities:Customer Service: Respond promptly and...

  • Customer Service Representative

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Brook Street NMR Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our helpdesk team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via...

  • Customer Service Representative

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Nationwide Building Society. As a key member of our Collections and Recoveries department, you will play a vital role in supporting our customers through challenging financial times.As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Tempeo Limited Full time

    Tempeo Limited is seeking a motivated and enthusiastic Customer Service Representative to manage customer interactions across multiple channels, including phone, live chat, and email. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across...

  • Customer Service Representative

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Ricoh UK. As a Customer Service Representative, you will be responsible for processing customer requests for service assistance by scheduling engineers to attend customer requests in an effective and professional manner.Key ResponsibilitiesTo process customer...

  • Customer Service Representative

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Tempeo Limited Full time

    Tempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to manage customer interactions across multiple channels, including phone, email, and live chat. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across...

  • Customer Service Representative

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Tempeo Limited Full time

    Tempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to manage customer interactions across multiple channels, including phone, email, and live chat. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across...