Customer Experience Coordinator

3 weeks ago


Helensburgh, Argyll and Bute, United Kingdom Volkerrail Group Full time

Our Customer Experience Coordinator role in Helensburgh offers a unique opportunity to deliver effective communications and engagement in a public setting.

About the Role

Working closely with our team, you will support all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. This includes supporting proactive communications work that influences policies, plans, and decisions of key local stakeholders. Additionally, you will assist the project team and collaborate with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.

Key Responsibilities
  • Develop high-quality plain English letters and engagement materials
  • Build and coordinate relationships with internal and external customers and partners
  • Plan and execute successful events and manage our website
  • Ensure excellent organisational and time management skills
  • A clean driving license and willingness to travel are essential

We offer a competitive salary of £42,000 per annum, plus benefits including private medical care, pension, life assurance, cycle to work scheme, shopping and restaurants vouchers, rewards, and discounts, training and development opportunities, family-friendly policies, employee assistance programme, mental health, physical health, and financial support, and 24/7 virtual GP service.

Fairness, Inclusion, and Respect

We believe in pushing boundaries in the pursuit of fairness, inclusion, and respect.



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