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Guest Experience Coordinator

1 week ago


Helensburgh, Argyll and Bute, United Kingdom Puffalo Ltd Full time
Puffalo Ltd Live-In Manager Position Description

About Puffalo Ltd: We are a family-run bed and breakfast located in a picturesque countryside setting. Our goal is to provide a warm and welcoming atmosphere for our guests, while maintaining high standards of cleanliness and functionality.

Job Summary:

We are seeking a highly organized and experienced Live-In Manager to oversee the daily operations of our B&B. As a key member of our team, you will be responsible for ensuring the smooth operation of the property and providing exceptional service to our guests.

Responsibilities:

  • Overseeing the day-to-day management of the property, including guest relations, staff supervision, and financial management.
  • Developing and implementing marketing strategies to attract new guests and retain existing ones.
  • Maintaining high standards of cleanliness and functionality throughout the property.
  • Preparing and serving breakfast and other meals as needed.
  • Handling guest complaints and feedback professionally and promptly.

Requirements:

  • At least 3 years of experience in hospitality management or a similar role.
  • Proven track record of delivering excellent customer service.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.

What We Offer:

  • A competitive salary of £30,000 per year, paid on time every month.
  • Free accommodation in a 2-bedroom flat, complete with all bills included.
  • The opportunity to live in a beautiful and serene environment.
  • A flexible work schedule that suits your needs.
  • Potential bonuses based on performance.

If you are passionate about hospitality and looking for a unique opportunity to live and work in a beautiful setting, we would love to hear from you.