Senior Contract Administrator

4 weeks ago


Harrow, United Kingdom Apcoa Parking Full time

Job Summary:

An exciting opportunity has arisen for a commercially-minded Contract Manager to join our team at APCOA. As a key member of our operations team, you will be responsible for leading, supporting, and motivating our teams across multiple sites, developing them to manage resources effectively and deliver excellent customer service.

Key Responsibilities:

  • Oversee budgeting and cost control across contracts.
  • Be responsible for the operational management of contracts, ensuring that all team members are focused on delivering consistently excellent levels of service.
  • Build and maintain positive client relations, ensuring that customer needs are met and exceeded.
  • Responsible for account management and business development, identifying new opportunities and implementing strategies to grow our business.
  • Manage teams, including appraisals, disciplinaries, rotas, and any arising conflicts, ensuring that all staff are motivated and empowered to deliver their best work.
  • In charge of ensuring Health & Safety policies are adhered to, maintaining a safe and healthy working environment for all employees.

Requirements:

  • Proven multi-disciplinary experience in operational, contract, commercial, and project management.
  • Minimum 2 years of contract management experience in a client-facing role.
  • Experienced in setting and managing budgets and KPIs performance, with a strong focus on delivering results and exceeding targets.
  • Strong leadership and people management skills, able to coach, motivate, and train staff to produce positive results.
  • Excellent communication and interpersonal skills at individual, team, and group level, with the ability to build and develop positive working relationships with clients, suppliers, and internal support services.
  • Able to produce informative and concise reports, as well as make effective oral and written presentations, communicating complex information to stakeholders in a clear and concise manner.

About APCOA:

We are a dynamic and collaborative working environment, committed to ensuring that our employees have the opportunities and resources they need to succeed. We offer a competitive salary and benefits package, including 33 days annual leave, pension, training and development, and an employee discount scheme. If you are passionate about delivering excellent customer service and have a drive to elevate customer experiences, we would love to hear from you.


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