Front Office Team Member

4 weeks ago


Cardiff, Cardiff, United Kingdom Celtic Manor Resort Full time

Job Overview

We are seeking a skilled Guest Services Associate to join our exceptional Front Office Team at The Celtic Manor Resort. As a key member of our team, you will be responsible for delivering a warm and friendly welcome to our guests, ensuring their stay with us is nothing short of exceptional.

Key Responsibilities

  • Provide exceptional levels of guest service, ensuring a consistent and high-quality experience for all guests.
  • Interact with guests, embracing our latest technology to deliver a seamless and personalized experience.
  • Ensure guests are roomed according to department standard, maintaining a positive attitude at all times.
  • Offer a high level of service to all guests and colleagues, consistently providing excellent Concierge services throughout their stay.

What We Offer

As an employee of The Celtic Manor Resort, you can enjoy a range of incredible perks, including lifestyle and retail discounts for you and your family. Our career development opportunities are as unique as you are, with a personalized in-house training pathway to support your growth and success.

About Us

Operated on behalf of the Welsh Rugby Union, The Parkgate is located in the heart of Cardiff, offering a luxurious lifestyle experience with period features beautifully restored. From the entrance lobby tea lounge to the rooftop spa, refinement and sophistication have been crafted into every detail of this luxury lifestyle experience.



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