Performance Service Director

7 days ago


Brighton, Brighton and Hove, United Kingdom Sanderson Recruitment Full time £60,000
Responsibilities
  • Acting as the technical escalation point within the client finance teams, ensuring optimal levels of service for insurers.
  • Building and strengthening insurer relationships by reviewing processes, fostering collaboration, and leading partnership meetings.
  • Developing and monitoring KPIs/SLAs, ensuring the team meets performance targets.

This role requires strong knowledge of insurance broking accounts and FSA client money rules, as well as proficiency in Microsoft Office Suite, particularly Excel, and familiarity with industry software such as Power BI, Brokersure BE/EA, and A4B.



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