Residential Lettings Coordinator

3 weeks ago


College Park and Old Oak, Greater London, United Kingdom Ritz Recruitment Limited Full time
Job Overview

We are a new and fast-growing UK-focused real estate investor, developer, and operator with a build-to-rent residential portfolio of over 3,800 homes. We are recruiting for a proactive Leasing Manager to join our high-class, luxury living quality rental home platforms.

The successful candidate will be responsible for providing onsite lettings management services, managing all aspects of lettings administration, lettings compliance, and marketing. This is a very busy and varied role that requires a positive, professional, and friendly approach.

Key Responsibilities

The key responsibilities of this role include:

  • Ensuring that systems are thoroughly kept up to date and accurate
  • Ensuring good presentation and show apartments at all times
  • Preparing data, reports, and compiling information along with commentary
  • Responding to enquiries in line with agreed service levels
  • Coordinating with 3rd party agents as required
  • Meeting prospective tenants, conducting viewings, and negotiating rental offers
  • Completing applicant vetting requirements
  • Ensuring arrival packs are prepared and keys are ready for tenant move-in's
  • Delivering ad-hoc projects provided by the Community Manager
  • Assisting with resident communications through multiple channels
  • Assisting with managing and processing customer journey from moving in, throughout tenancy to moving out
  • Ensuring all reception/admin requests are well managed

Requirements and Qualifications

To be considered for this role, you will need to possess the following skills and qualifications:

  • Educated to NVQ level 3 and/or GCSE level 9 – 5 standard or equivalent
  • Experience in a similar role in either BTR or PBSA
  • Experience of working to KPIs and IT literacy
  • Good health and safety and facilities management knowledge
  • Excellent English language skills - both written and spoken
  • Business development / sales and/or facilities experience would be desirable but not essential


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