Technical IT Specialist
2 weeks ago
Job Description:
This is a fantastic opportunity for a skilled IT Technician or IT Support Engineer to join a leading organisation in central Gloucester.
Key Responsibilities:
- Ensure the organisation's IT infrastructure is maintained in good working order and resolve any day-to-day problems as they arise.
- Manage the performance and maintenance of software platforms that run the organisation.
- Monitor the use of IT throughout the organisation, ensuring access to the network and applications is suitably controlled and that cyber security provision is robust.
- Manage the maintenance of other IT-operated systems through the network, e.g. telephone system, CCTV.
- Provide technical support for users, including 1st line and 2nd line/Desktop Support.
- Provide IT training when required.
- Help deliver and manage projects through the research, analysis, and planning phase to the implementation and review of the project.
- Manage the inventory of hardware and software.
- Perform and check backups.
Requirements:
- Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security, and risk management.
- Enthusiasm, drive, and a proactive attitude to cope with the many demands placed on this busy department.
- Outstanding customer care.
- Excellent communication skills, able to work well within a small team and establish good working relationships with all users.
- The ability to work under pressure and prioritise workload effectively.
- Be capable of showing initiative, including the ability to think ahead and work flexibly.
- A willingness to learn and develop as technology and best practice evolves.
- Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform.
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