Reception Team Member
3 days ago
Holiday Inn Express is a dynamic and fast-paced environment that requires a skilled and friendly Hotel Receptionist to join our team. As the primary point of contact for our guests, you will provide exceptional customer service, handle guest requests, and ensure a seamless stay.
Key Responsibilities:
- Provide exceptional customer service and handle guest requests in a timely manner.
- Process reservations, cancellations, and modifications with accuracy and efficiency.
- Offer expert advice on hotel services, local attractions, and amenities to enhance the guest experience.
- Manage phone calls and respond to guest inquiries promptly and professionally.
- Maintain an organized reception area and collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Requirements:
- Prior experience in a hotel or guest services role is preferred.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and maintain a positive attitude.
- Multilingual capabilities are highly desirable.
Our Benefits:
- A competitive salary range: £24,500 - £25,000 per year.
- Tips and additional pay opportunities.
- A comprehensive benefits package, including discounted food, employee discount, health & wellbeing programme, and on-site parking.
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