Night Duty Manager

2 days ago

Manchester, United Kingdom YHA Full time
Job Title: Night Duty Manager

YHA Manchester is seeking a Night Duty Manager to join our team. As a Night Duty Manager, you will be responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA.

Key Responsibilities:
  • Direct and support team members working on reception
  • Resolve difficult situations and emergencies in a professional and efficient manner
  • Liaise with guests and residents in the hostel, dealing with any problems and resolving complaints in a courteous and professional manner
  • Ensure the security of the hostel by carrying out checks at regular intervals with emphasis on security, and fire safety
  • Responsible service of alcohol
  • Ensure regular hostel inspections
  • Carry out reception duties as necessary such as late check-ins, early check-outs, extending stays etc.
  • Carry out cleaning duties and ensure all tasks are completed to standard.
  • Prepare for breakfast service
  • Support our Deputy Manager (Nights) in their duties and responsibilities, especially in their absence.
  • Carry out a comprehensive hand over to early Duty Manager before end of shift
Requirements:
  • Flexibility to cover different tasks and responsibilities
  • Good communication skills, excellent timekeeping, and basic IT skills
  • Knowledge and understanding of YHA's core purpose and experience of working in a team
  • Previous experience in hospitality or customer service is desirable
What We Offer:
  • A competitive hourly rate
  • Access to YHA's staff discount and cash back portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family

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