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Night Duty Manager

2 months ago

Manchester, United Kingdom YHA Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager (Nights) to join our team at YHA Manchester. As a key member of our night team, you will be responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA.

Key Responsibilities
  • Support the Deputy Manager (Nights) in ensuring the smooth operation of the hostel during night shifts.
  • Direct and support team members working on reception, resolving any issues or problems that may arise.
  • Liaise with guests and residents in the hostel, dealing with any problems or complaints in a courteous and professional manner.
  • Ensure the security and safety of the hostel by carrying out regular checks and ensuring that all security and fire safety procedures are followed.
  • Responsible for the service of alcohol and ensuring that all bar duties are completed to a high standard.
  • Conduct regular hostel inspections to ensure that the hostel is maintained to a high standard.
  • Carry out reception duties as necessary, including late check-ins, early check-outs, and extending stays.
  • Assist with cleaning duties and ensure that all tasks are completed to a high standard.
  • Prepare for breakfast service and ensure that all necessary preparations are made.
  • Support the Deputy Manager (Nights) in their duties and responsibilities, especially in their absence.
Requirements
  • Flexibility and adaptability to cover different tasks and responsibilities.
  • Excellent communication skills to effectively communicate with guests, residents, and team members.
  • Basic IT skills to use our systems and software.
  • Knowledge and understanding of YHA's core purpose and values.
  • Experience in hospitality or customer service is desirable, but not essential.