Technical Support Specialist

2 weeks ago


Peterborough, United Kingdom Global Technology Solutions Ltd Full time

About the Role



We are seeking a highly skilled Technical Support Specialist to join our team at Global Technology Solutions Ltd. in Hampton. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.



Job Description

This is a full-time opportunity that offers a competitive salary of £15 per hour, with the potential to increase to £17.46 after 3 months. The contract is initially for 3 months, with potential extensions.



The working hours are 7.5 hours a day, between 06:00 and 18:00, with a maximum of 2 weekends per month. You will be required to work weekdays during this time.



You will be responsible for:




  • Providing technical support and assistance to customers via phone, email, or other communication channels;
  • Logging and tracking incidents using our Incident Management system;
  • Escalating complex issues to our second-line support team or relevant resolver groups;
  • Proactively communicating with customers to ensure they are informed about incident status and progress;
  • Maintaining accurate records of customer interactions and resolutions;
  • Participating in team meetings and contributing to knowledge sharing and best practices;
  • Staying up-to-date with current standard procedures and industry developments;
  • Continuously developing your skills and knowledge through client contact, training, and development plans.


Requirements

To be successful in this role, you will need:




  • Fluent English and Hungarian language skills;
  • Strong communication and problem-solving skills;
  • Excellent customer service experience;
  • Prior experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook);
  • A professional typing and speaking level in English;
  • GCSE-level education or equivalent in Maths and English;
  • IT certification desirable but not essential.


If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



Please note that we are an equal opportunities employer and welcome applications from diverse candidates.



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