Dispute Management Professional

5 days ago


Bury St, Suffolk, United Kingdom Employment Specialists Ltd Full time
Job Description

We are looking for a talented Complaints Manager to join our team at Employment Specialists Ltd. As a key member of our Central Assurance Department, you will be responsible for leading our complaints process and driving meaningful improvements in customer experience.

Responsibilities
  • Complaints Management: Manage the end-to-end complaints process, ensuring compliance with regulatory standards and company policies.
  • Collaboration and Escalation: Work with internal teams to identify and address root causes, driving process improvements and enhanced satisfaction. Act as an escalation point for complex cases, resolving issues with empathy and professionalism.
Requirements
  • Demonstrable experience in complaints or customer relations within the insurance industry.
  • Exceptional attention to detail, strong analytical skills, and outstanding communication abilities.
  • Solid knowledge of regulatory requirements in the Insurance sector, including FCA guidelines.
  • The ability to thrive in a fast-paced environment, managing multiple priorities under pressure.


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