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Customer Experience Associate

2 months ago


North East Glasgow, United Kingdom Meraki Talent Ltd Full time £26,000
Job Title: Customer Experience Assistant

Meraki Talent Ltd is partnering with a UK-wide, established business to support the recruitment of a Debt & Collections Agent.

About the Role:

The purpose of this role is to provide support by identifying customer needs, resolving issues, and agreeing payment plans. You will also be responsible for analysing and reporting on customer data, dealing with billing and service issues.

Key Responsibilities:
  • Provide exceptional customer service and support
  • Analyse and report on customer data
  • Deal with billing and service issues
  • Have working knowledge from a financial service or banking background
  • Experience in reporting and analysis
Requirements:

To be successful in this role, you will need to have:

  • Working knowledge from a financial service or banking background
  • Experience in reporting and analysis
  • Administration, Collections, Reconciliations, Settlements, Financial Services, Banking, Reporting and Analysis

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