Workplace Experience Associate

4 weeks ago


Glasgow, Glasgow City, United Kingdom CBRE Full time
About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering exceptional customer service experiences to employees and guests of a designated building.

This role is part of the Workplace Experience function, responsible for providing world-class customer service to clients and visitors of a designated building.

Key Responsibilities:
  • Provide a warm and welcoming experience for all visitors, issuing visitor and parking passes and following security protocols.
  • Make a lasting impression by answering phone calls in a professional manner and creating engaging presentations for various-sized groups.
  • Coordinate and confirm activities, including recreational, dining, and business events, on behalf of requestors.
  • Approve janitorial or maintenance work orders as needed and address issues with vendors or staff.
  • Resolve inquiries or complaints from employees, guests, and coworkers in a professional and customer-focused manner.
  • Support the team by managing office supplies, coordinating meetings, and maintaining equipment.
  • Review customized client materials to ensure they align with brand guidelines.
  • Follow property-specific security and emergency procedures, notifying management to ensure the safety of all individuals in the building.
  • Deliver new hire orientation, training, and coaching, creating engaging presentations for various-sized groups.
  • Follow specific directions from management and work with minimal supervision.
  • Analyze data to identify and solve complex problems with little or no precedent.
  • Impact the team and other closely related teams.
  • Suggest improvements to existing processes and solutions to enhance team efficiency.
  • Communicate complex content in a concise and logical manner.
Requirements:
  • High School Diploma or GED with 3-4 years of job-related experience.
  • Comprehensive understanding of processes, procedures, systems, and concepts within the job function.
  • In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
  • Advanced organizational skills with an inquisitive mindset.


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