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Operational Support Specialist
2 months ago
Job Title: Operational Support Officer
Job Summary:
This is a position that provides effective and efficient support to the System Coordination Centre both in and out of hours and is the key point of contact for colleagues on daily operational issues as the team supports all providers across the health and care system in a proactive and reactive way.
Key Responsibilities:
- Receiving system updates and escalations
- Supporting the hub lead to take actions whilst monitoring operational metrics
- Sourcing data and providing reports
- Proactively highlighting issues and supporting resolutions
- To provide effective and efficient support to the operational hub both in and out of hours
- Support liaison with professional partners to ensure effective delivery of operational hub functions
- Support information and data collection from health and care providers to enable timely and accurate data visibility
Requirements:
- Good administrative skills
- Ability to work well within a team
- Keen to progress to more hands-on support
About Us:
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