SaaS Product Specialist
3 weeks ago
**Job Summary:**
We are looking for a skilled SaaS Customer Support Technical Engineer to join our team. The successful candidate will be responsible for resolving complex technical issues related to our SaaS product.
**Key Responsibilities:**
- Resolve complex technical issues related to our SaaS product, including software bugs, integration issues, and system errors.
- Collaborate with engineering teams to develop solutions and improve the overall quality of our product.
- Provide expert technical support to customers via our support channels.
- Develop a deep understanding of the product architecture, features, and functionalities.
**Requirements and Qualifications:**
- 3 years of experience in a technical support or similar role, preferably in a B2B SaaS or technology environment.
- Strong problem-solving skills with the ability to analyze complex technical issues.
- Proficiency in programming or scripting languages (e.g., Python, JavaScript) for debugging and automation.
- Experience with databases (e.g., SQL) and APIs.
- Familiarity with Azure and networking fundamentals.
**Benefits and Compensation:**
- A competitive salary range of £42,454 - £50,000 per annum, depending on experience.
- A comprehensive benefits package, including life assurance, pension, holiday purchase scheme, volunteering days, long service awards, contribution towards professional qualifications, contribution towards membership fees, employee assistance programme, and health cashback plan.
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