SaaS Product Expert
1 day ago
We are seeking an experienced SaaS Product Expert to join our team at RecruitmentRevolution. As a SaaS Product Expert, you will be responsible for providing expert technical support and contributing to the continuous improvement of our products and services.
Your key responsibilities will include:
- Diagnosing and resolving complex technical issues related to our SaaS product
- Performing root cause analysis and collaborating with engineering teams to develop solutions
- Communicating with customers via our support channels to help resolve issues
We offer a competitive salary of £44,000 - £51,000 per annum, plus a benefits package including life assurance, pension, and holiday purchase scheme.
To be successful in this role, you will need:
- 3+ years of experience in a technical support or similar role, preferably in a B2B SaaS or technology environment
- Proficiency in programming or scripting languages (e.g., Python, JavaScript) for debugging and automation
- Experience with databases (e.g., SQL) and APIs
If you are passionate about delivering exceptional customer support and have the required skills and qualifications, we would love to hear from you.
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