Assistant Team Lead

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bubble Citea Full time

Our Mission:

To create the most memorable experiences for our customers by continuously innovating and improving our services and products.

Key Responsibilities:

  • Lead and manage all aspects of the store including sales, customer service, and inventory control.
  • Develop and implement strategies to increase sales and customer satisfaction.
  • Ensure that all regulatory policies and guidelines are strictly followed.
  • Supervise and oversee the performance of team members.
  • Collaborate with team members to maintain a clean and presentable store environment.
  • Manage and maintain store part-time staff by recruiting, selecting, and training.
  • Ensure that high standards for quality, customer service, and health and safety are met.
  • Develop a passionate working environment and help team members to constantly grow and improve.
  • Build, develop, and maintain a high-performing team.
  • Respond to customer complaints and comments.
  • Train and educate team members on making drinks and policies.

Requirements:

  • Experience in a managerial/supervisor role in a fast-paced food/beverage industry.
  • Ability to work flexible hours, including evenings, weekends, or holidays.
  • Legally eligible to work in the UK.
  • Energetic person with a positive attitude and a 'can-do' mindset.
  • Able to maintain regular and consistent attendance and punctuality.
  • Will to learn new skills and share knowledge with customers and team members.

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