AI Solutions Product Manager

1 week ago


Liverpool, Liverpool, United Kingdom The Very Group Full time
About The Very Group

We are a leading online retailer dedicated to enhancing customer experiences through innovative solutions. Our team is passionate about helping families get more out of life, and we're committed to building careers with real growth, purpose, and wellbeing.

Salary & Benefits

The salary for this role is £60,000 - £80,000 per annum, including an on-target bonus (business and personal performance) and 6% matched pension. Additionally, you'll receive £1000 of flexible benefits allowance, 30 days holiday + bank holidays + option to purchase 5 additional days, and brand discount up to 25%. We also offer ongoing training and development opportunities.

Job Description

This exciting opportunity is for a Product Manager to oversee the end-to-end lifecycle of our Digital Assistant initiative. As a key member of our cross-functional team, you will be responsible for driving the development and implementation of a new AI-powered solution aimed at enhancing customer self-serve capabilities, AI assistance for advisors, and opening channel of choice for a pureplay online retailer.

  • You will work closely with stakeholders and subject matter experts to gather and prioritise requirements.
  • In conjunction with the Lead Product Manager, you will produce roadmaps ensuring to prioritise the biggest 'value add' features.
  • You will collaborate with the UX team to gather and analyse customer feedback and validate assumptions on new features.
  • You will coordinate with software developers and engineers to ensure the technical feasibility and successful implementation of the Digital Assistant.
  • You will conduct regular testing and quality assurance to ensure the Digital Assistant performs as expected.
  • You will provide training and support to relevant Customer Care teams on how to effectively use the Digital Assistant.
  • You will gather and analyse insights to continuously refine and enhance the Digital Assistant.
  • You will report on project progress, challenges, and successes to senior management.
Required Skills & Qualifications

To succeed in this role, you will need:

  • Experience and understanding of Product Management.
  • Experience in delivering customer-facing Digital Assistants and AI solutions for advisors.
  • Customer focus with the ability to understand and meet the needs of the customer.
  • Ability to analyse business problems and propose solutions.
  • Ability to interpret and analyse data and provide recommendations based on data insight.
  • Experience in gathering customer & business requirements.
  • Strong communication skills that enable you to work cross-functionally.
  • Effective stakeholder management.
  • Knowledge of Customer Service environments.
  • Ability to adapt to meet the needs of the business and customers.
  • Experience of agile methodology and tools.
  • Experience of writing detailed user stories.


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